Johanna Camille Vargas

JOHANNA CAMILLE VARGAS CUSTOMER SERVICE SPECIALIST | SOCIAL MEDIA MANAGER | VIRTUAL ASSISTANT MEET CAMILLE Camille is an adapt Customer Support Specialist which provides prompt and accurate resolution to customers while helping companies and entrepreneurs maintain and grow their businesses. She is also a success driven Social Media Manager spearheading in increasing connections & social media page & website traffic through content planning, curation and scheduling. CORE COMPETENCIES Customer Service Social Media Management Excellent Communication Skills (Written & Verbal) Email Management Basic Graphic Designing Product Listing ONLINE TOOLS & APPS Microsoft Office Facebook Page Social Media Platforms Google Apps & Extensions Canva Easil Slack Calendly Trello Salesforce Bitly MY EXPERIENCE Social Media Manager Sydney's Pretty Corner Hair Accessories | Feb 2019- Present Helps in establishing brand and brand awareness. Spearheading in increase in connection through content planning Aids in website and social media pages traffic through content. Content planner, curator and scheduler Created social media accounts, pages and website for the business. Customer Service and Fraud Analyst (Phone Support) Mastercard Payment Transaction Services Telus International Philippines | 2018 Dedicated customer support and a fraud analyst at the same time for 9 different credit unions in the south of USA for their after-hours support A fraud analyst with strong analytical and critical thinking skills in investigating and determining fraudsters and fraudulent transactions. Customer Service Support (Phone & Email Support)Mastercard Qantas Telus International Philippines | 2018 Customer-driven re-branding/ re-carding support for multi-currency prepaid cards designed for travelling Always works with sense of priority and urgency considering the needs of frequent travelers and business owners. Active partaker and contributor in company events and activities. Customer Service Executive (Phone Support) - Barclays Moment Banking UK Intelenet Global Services | 2016 Achieved an award for Top Quality Score and Top 5 Agent for the first quarter Strategic and customer-oriented personal banker who takes care of LET'S CONNECT account holder's banking needs over the phone such as debit card replacement, bank transfers and other banking transactions. Block 48 Lot 2 Eastwood Residences San Isidro Rodriguez, Rizal --live:johannacamillevargas fb.me/johannacamillevargas Customer Service Representative (Phone and Email Support)- JustAnswer US & UK CSS Corp ICT Services | 2014 Top Agent for several months Committed Customer Support which offers quality assistance, via phone & email, to customers in locating Experts to deal with their posted questions on the site Great in multitasking and can handle phone & email inquiries @jc_vargas31 simultaneously with ensured quality and efficiency. I can answer 7 emails www.linkedin.com/in/jcvargas31 customer inquiries. per hour while maintaining excellent communication and resolution to