Johan Faith Kezia S. Luengo

Johan Faith Kezia Salibo-Luengo Tagum City, Davao del Norte, Philippines • Phone: - • Email:- OBJECTIVE Dedicated and hardworking person interested in pursuing a job that allows me to use my skills to benefit and grow in the company. A meticulous customer service representative with a superb record of customer satisfaction. Deadline obsessed person that pursues excellent output and getting tasks done right away. EXPERIENCE 11/2015 – 12/2016 Vision Path, Inc. / Hubble Contacts Verification Specialist & Email Customer Support • Email customer support through Zendesk • Processing refunds through Shopify ReCharge • Verifies orders via a live call through Google Hangouts 03/2016 – 06/2018 Aim’n Limited VA, Email & Chat Customer Support, and Social Media Moderator • Email customer support through Google Mail (inquiries, faulty products, exchanges, etc.) • Responding to Facebook and Instagram messages and comments • Reading customer reviews and removing/hiding bad reviews • Processing exchanges and replacements • Data encoding to Google Sheets • Maintained extraordinary customer service satisfaction 09/2018 – 05/2021 Motogo LLC All-around Virtual Assistant • Email customer support through Gorgias • Responding to Facebook and Instagram messages and comments • Reading customer reviews and removing/hiding bad reviews • Making reports and data encoding to Google Sheets • Making product mock-ups through Photoshop • Maintained extraordinary customer service satisfaction EDUCATION 06/2014 – 03/2018 University of Mindanao Tagum College Bachelor of Science in Business Administration - Financial Management SKILLS • Email management • Superb Customer Service • Ability to work under pressure • Photoshop & Canva • Able to multitask • Detail-oriented • Tech and computer savvy