Johan Daniel Narnanjo Ruiz

CONTACT -- Daniel Naranjo BACHELOR’S DEGREE IN FOREIGN LANGUAGES (ENGLISH AND FRENCH) SOFT SKILLS ABOUT ME ● Effective Communication I am an independent dispatcher with over three years of experience in freight logistics and brokerage. I am passionate about clients' needs to achieve operational objectives. My expertise includes rate negotiation, documentation management, real-time assistance, and monitoring. I am always finding ways to improve my skills and stay updated with industry trends. I have extensive experience in logistics coordination and customer service and a proven track record of creating and implementing optimization strategies that set operational trends. ● Leadership ● Conflict Resolution ● Time Management ● Creativity ● Emotional Intelligence ● Teamwork ● Adaptability ● Empathy ● Critical Thinking. TECHNICAL SKILLS ● Data Analysis and Entry in Excel ● Rate Negotiation and Analysis on DAT, Load Boards ● Document Management (Billing, BOL, Rate Confirmation POD, Lumper Fees) ● Excel Database. ● Route Planning ● Real-Time Monitoring. WORK EXPERIENCE Brokerage & Dispatch JB Hunt Transport Remote, USA January 2021 to December 2023 • Assisted in rate negotiation and worked closely with carriers to track orders, analyze data, and manage documents, resulting in improved operational cost management. • I developed monitoring strategies by mapping stops and points of contact, effectively identifying and resolving delivery delays. • Enhanced communication channels between the company and clients, optimizing incident reporting and achieving operational goals while improving business relationships. EDUCATION Brokerage & Dispatch — Mulas freight,Remote — Jb hunt Internal courses & trainings, Remote — USA TRUCK — Internal Courses & Trainings, Remote LENGUAGUE English French Spanish TOOLS ● DAT ● Microsoft Office Suite ● Fourkites ● Micro Point ● Text-locate ● SkyBitz ● Data entry - Load boards ● LMS ● Rate calculator WORK EXPERIENCE Account manager Dispatch, Track and trace logistic Coordinator DB Schenker Remote,USA February 2024 • Managed accounts at border locations, particularly in Laredo and El Paso, TX, providing critical operational assistance, document management, and load monitoring, identifying key areas for improvement. • I participated in function restructuring, creating high-fidelity communication methods that enhanced accessibility and reliability for clients. • I enhanced service excellence by providing emergency assistance. Therefore, my work improved client trust and satisfaction.