Johan Castro

  Johan Castro Technical Support Representative at Convergys Corporation Philippines - |-| 26 years old | Quezon City, National Capital Reg Experience 5 years Previous Technical Support Specialist Convergys Education Informatics International College Diliman Bachelor's, Computer Science/ IT (2010) Nationality Philippines Experience April 2015 – November 2017 Virtual Assistant Hamish Conway (Owner, Amazonian Training Company) Roles and Responsibilities: Listings Initial KW research, node and Draft bullets, description Upload with flat files F/U emails Cross promo coupons Amazon Answers Repeat purchase codes Launch Execution of Launches as per agreed process Free giveaways on various platforms Coupon code creation and circulation Social media in launch FB – posts Insta and Pinterest – posting with coupons Upviral or Booster page set up Follow up emails and link to Active Campaign Database List building – targets each week on growth Follow up email sequences PPC Amazon Ads – regular review to avoid over spend FB Ads- Weekly testing relating to product launches Apr 2013 – Mar 2015 (1 year 11 months ) Technical Support Representative Convergys Corporation Philippines | National Capital Reg, Philippines     Worked as a basic Tier 1 Tech Support agent from July 2013 to August 2014. Was promoted to the Resolutions Desk Team on August 2014. The main role of the Resolutions Desk is to handle all supervisor calls or calls that ordinary Tier 1 agents cannot handle.       Jul 2012 - Apr 2013 (9 months ) Technical Support Specialist SITEL     RESPONSIBILITIES: -To provide over-the-phone printer technical support to US-based customers. Any and every issue concerning printers, be it hardware or software issues are covered. -Generate revenue by pitching items like printer upgrades for obsolete printers, and warranty extensions for printers that were currently bought or still within the warranty period. EXPERIENCES GAINED: -Increased knowledge of how to troubleshoot specific firewall and antivirus programs to allow specific software to execute. -Experience in selling warranties and new products to customers by homing in on specific buying signals and capitalizing on them ACCOMPLISHMENTS: -Regularly selected to become a temporary mentor for new hire trainees in their nesting period. -Consistently hits monthly metric targets for each month. -Out of 15 agents in a team, was selected as the top performer with regards to AHT (Average Handling Time) and fourth best in regards to overall metric standings.       Sep 2011 - Jun 2012 (9 months ) Virtual Assistant MyOutDesk     Uses sites like epropertiessites.com, activerain.com, and craigslist.com to post advertisements for various real estate agents. Utilizes basic SEO techniques to ensure web traffic is directed to these specific properties. Performs BPO’s, performs property searches in MLS sites for client, also goes on Boomtown.com to check for potential leads for client.       May 2010 - Aug 2011 (1 year 3 months ) Client Business Analyst TELUS International Philippines     RESPONSIBILITIES: Provide frontline support for customer inquiries regarding billing, basic mobile phone troubleshooting, and mobile phone contract upselling. EXPERIENCES GAINED: Experience in selling phone services and inbasic mobile phone troubleshooting. Also efficient in using tools such as Word and Outlook; and browsers such as Internet Explorer, Mozilla Firefox, and Google Chrome.       Education 2010 Informatics International College Diliman Bachelor's/College Degree in Computer Science/Information Technology | Philippines   Major Information Technology         Skills Advanced Call Center Intermediate Technical Support, Technical Writing, Public Speaking       Languages Proficiency level: 0 - Poor, 10 - Excellent Language Spoken Written Relevant Certificates English (Primary) 9 9 -       Jobstreet English Language Assessment (JELA) Date Taken 14 Jun 2012 Score 36/40       Additional Info Expected Salary PHP 23,000 Preferred Work Location National Capital Reg Other Information     51 Hereford Street, Project 8, Barangay Bahay-Toro, Q.C Contact Nos.:-/- E-mail:- Summary of Qualifications Computer Literate Good Communication skills Can work under pressure and with less supervision Self-motivated and optimistic Technical Skills Visual Basic 6.0 Microsoft Access Microsoft Word Microsoft Excel Microsoft Power Point AutoCAD Dreamweaver MySQL Personal Information Birth Date: December 26, 1988 Birth Place: Quezon City Height: 5'11" Weight: 82 kgs Gender: Male Marital Status: Single Mother: Yolanda P. Castro Father: Jaime N. Castro Education 2006 - 2010 Informatics International College Diliman Quezon City Bachelor of Science in Information Technology 2005 - 2006 University of Santo Tomas Manila Journalism 2001 - 2005 Claret School of Quezon City Quezon City High School Diploma 1994 - 2001 Saint Vincent School Quezon City Elementary Diploma Languages English and Tagalog References To be presented upon request.       About Me Gender Male Telephone Number (- Address 51 Hereford Street, Project 8, Barangay Bahay-Toro, Quezon City, 1106, Quezon City, National Capital Reg, Philippines