Johan Benjamin

Johan Benjamin Blackheath, WC--- Willing to relocate: Anywhere Work Experience Recruiter Modops-Cape Town, Western Cape February 2022 to Present • Collaborated on ATS Zoho Recruit. • Demonstrated comprehensive understanding of pipeline systems. • Adjust training materials to reflect updated site rules or tools. • Implemented strategies to improve performance measurement and goal alignment. • Ensure moderators understand new procedures and features. • Collaborate with the QA team to align training with performance metrics. • Analyze chat transcripts to identify areas needing improvement. • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes. • Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events. • Coordinated schedules to arrange management interviews with applicants. • Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances. • Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently. • Studied job descriptions and qualifications to determine applicant requirements. Customer Service Representative Amazon March 2021 to December 2021 • Resolved customer complaints with empathy, contributing to increased customer loyalty and repeat business. • Effectively managed high-stress situations, ensuring professionalism while resolving disputes and conflicts. • Improved customer satisfaction by promptly addressing concerns and delivering accurate information. • Provided timely responses to customer requests regarding products, services, and company information. • Maintained a consistent focus on delivering high-quality service to enhance the overall customer experience. • Supported effective communication strategies to ensure clarity and alignment with customer needs. Student Advisor Shaw Academic Institute-Cape Town, ZA January 2019 to January 2021 ZA • Provided individualized and group advising on academic programs, tailored to align with students' interests and career aspirations. • Improved student retention by delivering personalized academic guidance and creating targeted intervention plans for at-risk students. • Coordinated resources across multiple departments to ensure comprehensive support solutions for students in need of assistance. • Conducted regular evaluations of student progress reports, implementing early intervention strategies to address potential issues and minimize attrition rates. Customer Service Representative WNS Global Services-Cape Town, ZA January 2015 to January 2019 ZA • Resolved customer complaints with empathy, contributing to enhanced customer loyalty and repeat business. • Effectively managed high-pressure situations by maintaining professionalism during dispute resolution and conflict management. • Enhanced customer satisfaction through prompt response to concerns and the provision of accurate, detailed information. • Delivered timely responses to customer requests for products, services, and company-related information, ensuring a positive service experience and consistent satisfaction. • Implemented a rewards program aimed at fostering repeat business and strengthening relationships with customers. • Participated in comprehensive training programs to improve product knowledge and refine customer service skills. Skills • Complaint resolution • Time management • Active listening • Call management • Data entry • Product knowledge • Customer service • Adaptability and flexibility • Problem-solving