Jogem Soco

My name is Jogem Soco, and I am a Certified Virtual Assistant with a solid background in healthcare administration, customer service, and business support. Over the years, I have built a career that combines my organizational strengths with a passion for helping professionals and businesses run more efficiently. My experience spans from customer service and technical support to healthcare records management and virtual assistance for entrepreneurs, giving me a versatile skill set that adapts to many industries and client needs.

I began my career as a Customer Service Representative, where I developed strong communication skills and learned the importance of patience, empathy, and professionalism when working directly with customers. This role gave me a solid foundation in handling inquiries, resolving concerns, and managing technical issues—all while maintaining a positive attitude under pressure. Those skills became essential when I transitioned into the healthcare sector.

As a Medical Records Processor, I was responsible for managing sensitive patient data, reviewing and formatting medical records, and ensuring compliance with HIPAA standards. I coordinated with healthcare providers and facilities, made follow-up calls to retrieve records, and maintained strict accuracy in all documentation. This experience not only sharpened my attention to detail but also taught me the value of confidentiality, reliability, and efficiency in a fast-paced, high-stakes environment.

More recently, I have expanded into administrative and virtual assistant roles supporting entrepreneurs and small businesses. I handle tasks such as email and calendar management, scheduling meetings, answering customer inquiries, and social media engagement across platforms like Facebook, Instagram, and LinkedIn. I also have experience with light content creation and editing, ensuring that businesses maintain consistent communication with their audiences. My ability to balance multiple responsibilities while staying organized has allowed me to support clients effectively, helping them save time and focus on growing their businesses.

I am highly proficient in tools such as Microsoft Office, Google Workspace, HubSpot, Asana, Slack, and Notion. These tools allow me to keep workflows smooth, track projects, and maintain clear communication with clients and teams. I take pride in my adaptability, learning new systems quickly and applying them to improve operations.

What sets me apart as a Virtual Assistant is my proactive mindset and empathetic approach. I don’t just complete tasks—I anticipate client needs, provide thoughtful solutions, and create a supportive working relationship built on trust. My mission is to help clients reduce stress, stay organized, and achieve their goals by being a reliable partner behind the scenes.

Outside of work, I value continuous learning and personal growth. I believe in staying updated with tools, trends, and strategies that make me a better assistant and a stronger asset to my clients. For me, being a Virtual Assistant is more than a profession—it’s about making a real difference in the lives of the people and businesses I support.