Joferson Salo

Dedicated and performance-focused Customer Experience Specialist with over 7 years of

experience in voice, chat, email, and back office operations. Skilled in providing exceptional

customer support while managing documentation, records control, and administrative tasks.

Adept at using CRM platforms, ticketing systems, and document management tools to streamline

workflows, enhance customer satisfaction, and ensure data accuracy. Recognized for delivering

consistent, high-quality service across multiple channels while supporting cross-functional teams

and maintaining confidentiality and compliance in all processes.