Joeylin Villanueva

JOEYLIN S. VILLANUEVA OPERATIONS CONTACT --45 JP Rizal St. Balite Rodriguez Rizal 1860 TEAM LEADER PROFILE I am a punctual and motivated individual who is able to work in a busy environment and produce high standards of work. I am an excellent team worker and am able to take instructions from all levels and build up good working relationships with all colleagues. I am flexible, reliable and possess excellent time keeping skills. EDUCATION EXPERIENCE Bachelor of Secondary Education TEAM LEADER, CLIENT SERVICES (KOTIS DESIGN) major in Biological Science DCX PH INC. (2024 - present) University of Rizal System - Rodriguez Manages a team of Sales Assistants, Project - Coordinators & Program Assistants Training and Onboarding Subject Matter Expert Coaching Assistants to better support clients SKILLS Ensure healthy relationship between assistants and clients Administrative Tasks Office 365 Computer Literacy Strong Communication Problem-Solving Canva, Skype and Zoom Microsoft Office tools TEAM LEADER, OPERATIONS Quantrics Enterprises Inc. (2019 - 2024) Manages a team with 15-20 agents Analyzes data that impacts performance and behaviors Coach agents in driving better customer experience Audit chats / calls and do Side by side Administrative Tasks SALES TEAM LEADER, OPERATIONS TRAINING PREPD Coaching Certification Office Leadership Training Occupational First Aid and BLS CPR/AED Training with Red Cross TTEC Philippines (2010 -2018) Coach agents on how to pitch / close a sale and drive overall performance Sales and credit audits Floor Support and Manages Outlier Agents Collaborate with clients and management for team engagement and incentives JOEYLIN S. VILLANUEVA TEAM LEADER , OPERATIONS COVER LETTER August 2024 45 JP Rizal St Balite Rodriguez, Rizal 1860, Philippines As a dedicated and passionate applicant, I am confident that I am well-prepared to be a valuable contributor to company growth and success. Through my leadership experience, I applied a strong focus on building my leadership skills and data analytics. I am detail-oriented and meticulous when managing completing priorities within tight deadlines. I work best in roles where utilizing data entry allows me to make a positive impact while using creative problem-solving to resolve issues and achieve goals. My experience as a leader have greatly contributed to the development of my communication, organization and management skills. I bring clear and effective communicating to build professional connections with co-workers, management and customers. I would welcome the opportunity to further discuss the details of my experience and attributes which I believe will be an asset to the Team. Please review my attached resume for additional insight into my background. Thank you for your time and consideration. Best Regards, Joeylin Villanueva