Joey Marten Resuma

JOEY MARTEN RESUMA VIRTUAL ASSISTANT PROFILE CONTACT --Bacolod City, Philippines www.linkedin.com/in/joeymarten-resuma-9a- EDUCATION 2024 - Present UNIVERSITY OF SAN AGUSTIN - ILOILO Juris Doctor Program 2017 - 2023 LA CONSOLACION COLLEGE BACOLOD Bachelor of Science Major in Psychology Graduate SKILLS Graphic Design SEO Copywriting Customer Care Sales Client Intake Data Entry Employee Training Quality Assurance Detail-oriented professional with experience in social media management, SEO copywriting, sales, and technical customer service. Skilled in script writing, data entry, and administrative support, including client intake and training. Known for strong communication, problem-solving abilities, and a proactive approach to delivering high-quality results. Ready to contribute to a dynamic team and drive organizational success. WORK EXPERIENCE Freelance Social Media Manager & Graphic Designer FEBRUARY 2020 - JUNE 2023 Managed day-to-day operations, ensuring smooth workflow and efficient processes across all departments. Developed and executed social media strategies to increase brand visibility and engagement. Produced and edited video content for marketing campaigns, boosting online presence. Designed graphics for social media posts, promotional materials, and website updates. Conducted SEO optimization to improve website ranking and attract more organic traffic. Concentrix Customer Service Specialist JUNE 2021 - AUGUST 2024 Delivered high-quality customer care, addressing inquiries and providing tailored solutions to ensure customer satisfaction. Provided technical support, troubleshooting issues and guiding customers through product or service-related challenges. Assisted in driving sales by identifying customer needs and offering relevant products and services to enhance the customer experience. United Employees Law Group Administrative Assistant SEPTEMBER 2024 - NOVEMBER 2024 Managed client intake, ensuring accurate documentation and smooth onboarding. Conducted quality assurance and trained new staff on company procedures. Assisted with SEO efforts and maintained website content to improve rankings and accuracy. Performed data entry and wrote/edit copy for website and marketing materials. Managed social media accounts and edited video content for promotions.