Joey Ilas

Hello 👋

My name is Joey Ilas, and I'm here at your disposal. I have been an IT Service Desk Analyst for 5 years providing first-rate support for global users via chat, email, or voice. I have acquired some of the skills through the years of service, but not limited to:

• Knowledge in Configuring and Troubleshooting of Networking Equipment’s: Routers and Switches.

• Knowledge in Active Directory and PowerShell Scripting.

• Proficient in ticketing tools, ie. Remedy, Service Now, PTC Integrity, etc.

• Solid knowledge and excellent troubleshooting skills in software and hardware

• Ability on installing and configuring computer peripherals, components, and drivers

• Capable of computer assembling, maintenance, and Installation

• Ability to perform excellently on individual projects and cooperatively on teams

• High level of quality customer service in technical support

• High adaptability and capable of handling high workloads

My background as technical support developed my interpersonal and problem-solving skills which became one of my assets for providing excellent customer service. Being part of a pioneering team taught me to be self-reliant and thinking out of box resolution.

I intend to learn new skills on every project I could handle to deliver efficient and exceptional service for my current and future clients. If you need someone easy to adapt, learn, and not just do the job but do it with finesse.

I look forward to learning more about your business, your requirements, and working with you long term!