Joevina Longno

JOEVINA LONGNO Medical Billing Specialist/ Customer Representative --Lumina Homes, Vista Alegre, Bacolod City, Customer-focused and detail-oriented professional with experience in Technical Support, Customer Service, and Medical Billing Specialist. Skilled in troubleshooting technical issues, handling customer inquiries, processing medical claims. Proficient in ICD-10, CPT, HCPCS coding, EHR systems and CRM tools. Adept at problem solving, multitasking, and delivering high-quality service in fast-paced environments. Negros Occidental, 6100 EDUCATION EXPERIENCE - Burgos Senior High School Humanities and Social Sciences - North Negros College Bachelor of Science Business Administration in SKILL • Medical Billing & Claims Processing 2021 - 2022 Panasiatic Solution Customer Service Representative Handled inbound and outbound calls for customer inquires 2022 - 2023 Transcom Technical Support Provided technical troubleshooting and software/hardware support for customers. Assisted users with account setup, password resets, and system configurations. • Insurance Verification & Authorization • ICD-10, CPT, HCPCS Coding • Denials & Appeals Management • HIPAA Compliance • Patient Coordination & Customer Service • Strong Attention to Detail & ProblemSolving • Technical Support and Troubleshooting • Customer Service and Call Handling - iQor Healthcare Representative Processed medical claims, insurance verification, and prior authorizations. Handled claim denials and appeals. Maintained compliance with HIPAA and insurance regulations.