Joeni Pearl Jacob

JOENI PEARL RIAN JACOB Zone 5, Brgy. San Isidro, Libon, Albay, Philippines, 4507 Email Address:-Skype ID: joeni.pearl.jacob WhatsApp Number: - Objectives To be able to apply the knowledge and skills that I have learned and to work harmoniously with my colleague. Education 2007 - 2013 | Bachelor of Science in Electrical Engineering - undergraduate 2007 - 2003 | High School, Saint Michael Academy Certificates Coursera | Introduction to Social Media Marketing Certificate Empire Inc Holding Pte Ltd | Social Media Marketing Competency HubSpot | Search Engine Optimization Skills Social Media Marketing | Microsoft Office Applications Expertise | Conversational English Communication Work Experiences July 2011 – December 2012 | Tutor JP Review and Tutorial Center | Cabangan, Legazpi City Key Responsibilities: ● Mathematics and Science Tutorial Classes. ● Review the topics that was discussed in the classroom. ● Provide review tests May 6, 2013 – November 5, 2013 | Customer Service Representative Sutherland Global Services, Inc | Legazpi City Key Responsibilities: ● Inbound Technical Calls ● Send or dispatch field technicians ● Troubleshooting internet service over the phone ● Transfer calls to the correct department April 2013 – March 2017 | Home-based Online Researcher Global Property Guide | www.globalpropertyguide.com Key Responsibilities: ● Research residential properties in a designated country provided by the client ● Provide at least 300 samples of residential properties for sale or for rent ● Calculate the yield percentage from the range of samples ● Microsoft Excel expertise July 4, 2015 – January 2017 | Advanced Technical Support Representative SPI CRM, INC | Makati City Key Responsibilities: ● Inbound Technical Calls and answer billing concerns ● Complex customer service support ● Send or dispatch field technicians ● Troubleshooting audio/video problem and some device-related internet concerns ● Transfer calls to the correct department June 2018 – January 2019 | Freelance Home-based Labeler/Checker/Judger Xfnite |Iloilo City Key Responsibilities: ● Extract building footprint from satellite high –resolution imagery using an extraction software ● Check and approve the labels of every submitted feature/building ● Provide team updates and techniques in doing the job June 24, 2019 – February 2020 | Customer Service Representative IQOR | Cavite City Key Responsibilities: ● Inbound and outbound calls ● Complex customer service support ● Provide customer finance solutions to the customers ● Transfer calls to the correct department ● Maintain the metrics July 7, 2021 – May 2022 | Overseas Branding Strategy Consultant Empire Inc Holding, Pte Ltd | Singapore Key Responsibilities: ● Social Media Marketing ● Post ads for the company’s programs ● Provide consultation to candidates who are willing to join the program ● Convert audience into sales / revenue ● Assist training department in preparing teaching materials and other administrative task.