Joemar Jesus Reyes Jalandra

JOEMAR JESUS R. JALANDRA VIRTUAL ASSISTANT |CUSTOMER SERVICE |ADMINSTRATIVE SUPPORT PERSONAL PROFILE I am a proficient, self motivated , with excellent skills and experience as Customer Service and Technical Support Representative for 5 years . I am also experienced in Data Entry and Database Management. PERSONAL SKILLS Diligent worker and team player Quick to respond to issues Problem-solver Creative and flexible when necessary Easily approachable Great teacher and mentor EMPLOYMENT SUMMARY CUSTOMER SERVICE ADVOCATE Optum Global Solutions | October 2019- present Handles inbound calls, providing outstanding customer service, and ensures that customer service goals are met for Home Delivery/Mail Service Pharmacy. Communicate with members, providers, clinic staff and co – workers. Administers schedule additions, changes, or inquiries in the appropriate database within required time frames. Maintains strict member and company confidentiality Performs other related duties as assigned CUSTOMER SERVICE REPRESENTATIVE Oracle CMS | December 2018 - October 2019 Provide Customer Service support for a variety of Australian clients ranging from answering service, appointment setting and technical support assistance. PROGRAM INSTRUCTOR Cornerstone International College September 2014 - May 2018 LET'S GET IN TOUCH Phone: (- Email:-Website: https://vajoecom.wordpress.com/ | Provide classroom lectures, training and assessment based on accepted international (AAMI) standards for students enrolled under the school’s STERILE PROCESSING (CSSD) TECHNICIAN COURSE program TECHNICAL SUPPORT REPRESENTATIVE Orchid Cybertech Services Inc (TPG) | January 2009 - March 2013 Provide technical and customer support for a leading Australian based Internet Service Provider. Resolve customer’s internet connectivity issues by providing troubleshooting steps over the phone. TECHNICAL SUPPORT REPRESENTATIVE Teletech Customer Care Management | June 2006 - October 2008 Provide technical and customer support for a leading US based Internet Service Provider. Resolve customer’s internet connectivity issues by providing troubleshooting steps over the phone. JOEMAR JESUS R. JALANDRA VIRTUAL ASSISTANT |CUSTOMER SERVICE |ADMINSTRATIVE SUPPORT PERSONAL PROFILE I am a proficient, self motivated , with excellent skills and experience as Customer Service and Technical Support Representative for 5 years . I am also experienced in Data Entry and Database Management. PREVIOUS EDUCATION CORNERSTONE INTERNATIONAL COLLEGE Sterile Processing Technician Short Course| Graduated May 2014 Graduated with academic honors,. PERSONAL SKILLS Diligent worker and team player Quick to respond to issues Problem-solver Creative and flexible when necessary Easily approachable Great teacher and mentor LA SALLE COLLEGE - VICTORIAS Bachelor of Science in Commerce | Graduated March 2000 Major in Data Processing Academic Award in Computer Programming College Service Award WORK EXPERTISE CONTACT DETAILS Phone: (- Email:-Website: https://vajoecom.wordpress.com/ Proficient in MS Office applications specially in creating PowerPoint Presentations for education and training purposes Advance knowledge with using spreadsheets such as MS Excel for data processing and report generation. Strong communicative and convincing skill to deal with any kind of client