Joemar B Manalang

JOEMAR MANALANG Virtual Assistant ■ - | ✉■-| ■ Masantol, Pampanga ■ Objective Proactive Virtual Assistant with 4+ years of experience in admin support, customer service, and process improvement. Skilled in communication, scheduling, CRM tools, and social media management. Dedicated to providing efficient and reliable remote support. ■■■ Work Experience General Virtual Assistant – The Damp Specialist Ltd. UK (Apr 2024 – Apr 2025) • Managed email inbox, scheduled meetings, and coordinated client communications. • Handled social media posting and content scheduling, improving engagement. • Provided research, data entry, and CRM management to support business operations. Sales Pitcher / Cold Caller – Power UP VA Services Co. (2024 – 2025) • Conducted outbound calls to potential clients, achieving a high conversion rate. • Delivered persuasive sales pitches, contributing to client acquisition growth. B2B Quality Control Analyst – Majorel (Jun 2022 – Dec 2023) • Monitored and evaluated business-to-business transactions for compliance and accuracy. • Provided feedback and training to improve process quality and efficiency. CSR / TSR – iQor PH (Mar 2021 – Jul 2022) • Assisted customers with technical and service-related concerns via phone and chat. • Maintained high satisfaction ratings by resolving issues promptly and effectively. Fraud Analyst – Concentrix (Sep 2018 – Feb 2021) • Investigated and resolved fraud cases, preventing financial losses. • Collaborated with teams to enhance fraud detection processes and accuracy. ■■ Skills & ■ Languages • Time management & organization • Communication (written & verbal) • Microsoft Office & Google Workspace • CRM tools (HubSpot, Zoho, Salesforce) • Calendar & email management • Social media management • Customer support (voice & non-voice) ■ Education Masantol High School, Bebe Anac Masantol Pampanga (2004 – 2008) ■ References Available upon request. • English (Fluent) • Filipino (Fluent)