OBJECTIVE
To look for a growth oriented career position, where abilities and potential can be most productive and utilized towards the achievement of both company and personal goals.
WORK EXPERIENCE
Company: ATOS
Address: Two E-com Center, Palm Coast Ave, Mall of Asia Complex, Pasay City Philippines
Position: IT Helpdesk Technician
Duration: August 16, 2016 – up to present
Work description and responsibilities:
Provide end-user support via telephone, email or webchat for issues related to computer systems, software and hardware
Walk the customer through the problem-solving process
Provide support related to Business App such as password reset, access request, etc.
Resolve technical problems with Network Connection(LAN,WAN)
Record events and problems and their resolution logs
Identify and suggest possible improvements or procedures
Pass on any feedback or suggestions by customers to the appropriate internal team
Company: Stefanini Philippines Inc.
Address: 30th flr. GT Tower, Ayala Avenue corner HV Dela CostaStreet 1200 Makati
Phone :- ;- ;-
Position: Helpdesk Technician
Duration: June 23, 2014 - August 14, 2016
Provide professional end-user support via telephone, email or webchat
SLA Ticket reviewer
Responds to end user problems based on standard procedures
Track incidents and calls, including but not limited to entering data into the database timely and accurately
Company:Action Labs IT Services Philippines, Corporation
Address :384-B E. Rodriguez Sr., Avenue, Cubao, Quezon City,-
Assignment: Hewlett Packard Philippines (HP Philippines)
Address:GF Accelerando Building,395 Sen. Gil Puyat Avenue,Makati City Tel. No. -
Position:Onsite Support Technician
Duration :April 30, 2013 to April 30, 2014
Work Description and Responsibilities
Troubleshoot Issue with HP Desktop and Laptop hardware and software
Replace laptop and desktop parts
Operating system installation
Award Received
HP Service Center Makati
Strong Service Mindset & Professional Working Attitude for the 1st Quarter FY14 (April 15, 2014)
ON THE JOB TRAINING
JUNE 13 – JULY 8, 2011: DYNAMIC PRODUCTION LINE TECHNOLOGY
Semi-conductor Manufacturer
Blk.2 Lot 4 SEZ, Brgy. Batino, CPIP Calamba City,
Philippines 4027
Tel./Fax: - / Tel. No.: -
I.T. Support
Performed production maintenance
Responsibilities Included: software maintenance, virus clean-ups, hardware troubleshooting and network systems
configuration
EDUCATIONAL ATTAINMENT
TERTIARY:Bachelor of Science in Computer Engineering
AMA Computer College, Calamba Branch
Calamba, Laguna
May 2, 2012
PERSONAL DATA:
AGE:35 years old
DATE OF BIRTH:October 1, 1983
PLACE OF BIRTH :Lopez, Quezon
CIVIL STATUS:Married
Character Reference
:Phillips Mercado
IT Helpdesk AnalystATOS
Two E-com Center, Palm Coast Ave, Mall of Asia Complex, Pasay City Philippines-
:Elaine Balane
IT Helpdesk AnalystATOS
Two E-com Center, Palm Coast Ave, Mall of Asia Complex, Pasay City Philippines-
:Randie Jasmine
Supervisor (Team Lead)
ATOS
Two E-com Center, Harbor Drive, Pasay NCR Philippines-
With all my convictions and wisdom, I hereby endorse that the above information is accurate.
---------------------------------------
VILLASANTA, Joel E.
