Joel Tuffour

Joel Kofi Mireku Tuffour Location: Brampton, ON | Phone:- | Email:-| LinkedIn: https://linkedin.com/in/joel-tuffour Professional Summary Results-driven Technical Analyst with a focus on Identity and Access Management (IAM) in hybrid environments. Proficient in provisioning, incident resolution, trend recognition, and user communication. Experienced with ServiceNow, access request monitoring, and credential handling in secure financial and government domains. Skilled at working independently or collaboratively to maintain high standards of service delivery and security compliance. Technical Skills - IAM & Security: Access Provisioning, Credential Management, IAM Workflows, Incident Handling - Tools & Platforms: ServiceNow, Microsoft Active Directory, Oracle IAM (Basics) - Programming & Scripting: SQL, Python, PowerShell - Communication & Reporting: Outlook, Excel, Report Writing - Soft Skills: Analytical Thinking, Trend Recognition, Team Collaboration, Issue Escalation Professional Experience IAM Technical Security Analyst Samsung Electronics, Toronto, ON Jan 12, 2022 – Sep 30, 2024 - Monitored provisioning bins and actioned access requests using ServiceNow. - Communicated via email with requestors to clarify access issues and credentials. - Coordinated with management to ensure updated training and continuous improvement. - Recognized repetitive access issues, analyzed trends, and escalated to management. - Ensured data confidentiality and compliance with corporate IAM standards. - Provided technical documentation and maintained access logs as part of audit requirements. IT Support Intern – IAM Assistant Humber College, Toronto, ON Sept 2023 – Dec 2023 - Supported account provisioning and de-provisioning processes for internal systems. - Used ServiceNow to manage tickets and track user issues and resolutions. - Worked closely with IT security to manage access credentials and assist in IAM reporting. - Maintained IAM logs and compiled weekly reports on provisioning activity. Education & Certification Graduate Certificate – Web Development Humber College, Toronto, ON – 2024 Bachelor of Science – Information Technology Kwame Nkrumah University of Science and Technology, Ghana – 2022 Certifications: - Cybersecurity Essentials (Cisco) - SQL for Data Science (Coursera) - AWS Certified Developer Core Competencies - IAM Provisioning & Monitoring - Incident Management (ServiceNow) - Communication & Credential Handling - Analytical Thinking & Issue Resolution - Trend Recognition & Escalation - Hybrid Work Environment Adaptability