j_sal o n g a@ ya h o o .c o m
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J O EL SAL O N G A
W ORK EXPERIENCE
AVP - Technical Support Head
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January 2019
– May 2019
Managing a team of individuals that handles technology support of
the Customer Contact Center of BDO. Two main technologies are
being supported, Aspect and CRMNext.
AVP – Core Infrastructure Unit Head
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Aug 2016
– December 2018
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Leading an organization of talented individuals that manages the Core
Infrastructure Systems of the bank, including Microsoft Infrastructure
(AD, Exchange and O365), vmWare environment, Linux
Systems,Storage and Backup, Banking Systems, Websphere, AIX, IBM
Power Servers and AS400. Currently developing the following: Nagios,
Ansible, Openstack, Docker and Kubernetes.
Design and architecture for the platforms for the environment that the
team handles. Provides forecast and budget for infrastructure
expenditures under core infrastructure.
Team Lead/Senior Analyst
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Supervising and leading a team of 6 individuals that support the Japan
region and Global initiatives.
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Part of the Senior team which guides other members in executing
different administrative tasks and troubleshooting of issues.
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Approves and reviews request for change (RFC) for the infrastructure
team as part of the Change Management process.
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Provides coaching, regular meetings and management of the Japan
Infrastructure team.
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Created processes in updating server hardware infrastructure firmware
and drivers using HP SIM.
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Completed the AD RAP project for the company to improve the active
directory infrastructure.
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Technology management of Windows 2008, 2012 servers, vmWare 5.0
and 5.5 environments.
Sep 2013
– July 2016
AVP II - Project Engineer/Systems Administrator
JP Morgan & Chase, Co.
June 2008
– Sep 2013
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Part of Global Technology Infrastructure team that manages 10000+
servers of the company’s line of business.
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Technology management of the following: Windows 2003 and 2008
domain (including Active Directory and DFS), VMWare (ESX), Terminal
and Citrix Servers.
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Management of servers HP Proliant and Blade servers, MOM, SCOM
and HP Systems Insight Management, HP EVA, HP VCEM,. Review
and resolves alerts via logs consolidated on the management softwares
mentioned.
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Access rights management and operational management for ECCS
(Enterprise Call Center Services). Patch and remote management via
iLO is also included.
•
Server management of the following voice/recording applications: NICE,
Genesys and Aspect.
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One of the two trainers and interviewers in Manila for newly hired
engineers.
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Currently part of the Server Infrastructure Projects team tasked in
expanding sites.
Summary
Technology management with local, regional and
global experience handling different infrastructures,
Microsoft, vmWare, Unix, Linux, AIX, AS400 and
currently developing the following: Nagios, Ansible,
Openstack, Docker and Kubernetes. and different
cloud solutions in emerging markets today,
spanning banking, insurance, BPO and technology
industries built from years of experience.
vmWare Certified Professional (VCP)
Designing, implementing, and supporting
datacenter infrastructure technologies which
improve and solve business needs.
MICROSOFT® CERTIFIED SYSTEMS
ENGINEER (MCSE) with extensive network
diverse technical experience in the IT field,
emphasizing network administration, server and
PC support. Excellent problem solver with strong
communication, team player and interpersonal
skills.
MICROSOFT® CERTIFIED TECHNOLOGY
SPECIALIST (MCTS) with extensive technical skill
in new emerging technologies, Windows 2008 and
Windows 2012.
FOUNDATION CERTIFICATE IN IT SERVICE
MANAGEMENT (ITIL®) understanding of the basic
terms, concepts, and relationships between ITIL®
processes. Hands-on experience and expertise in
delivering advance technology solutions on
businesses to meet its diversity needs.
E D U C AT I O N
De La Salle University – MSIT
Master of Science in
Information
Technology
A.Y. 2006 - 2012
Pamantasan ng Lungsod ng Maynila
College of Engineering
Bachelor of Science in
Electrical Engineering
S.Y. 1996 - 2001
Mapua Institute of Technology
Secondary
Secondary
S.Y. 1992 – 1996
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J O EL SAL O N G A
W ORK EXPERIENCE
Systems Architect/Site Lead
Jan 2007
- Jun 2008
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In charge of ETelecare’s system infrastructure and leading the operational
team in the new site at Shaw, Mandaluyong tagged as CC7.
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Was able to develop individuals to become MCP’s.
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Has undergone the Microsoft Rapid Deployment program for new Microsoft
technologies.
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Case Study for RDP can be accessed on this site:
http://www.microsoft.com/casestudies/casestudy.aspx?casestudyid=-
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Was able to deploy cluster technologies based on Windows 2008 which
provided failover of 5-10 seconds.
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Completed the SOX control access project in US office (January – March
2008).
Network Consultant
Sep 2006
- Oct 2006
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Responsible for the design of Network Separation/Migration of Corebuilt and
Pacific Consultants International Asia Inc.
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Designed three products for security/firewall setup, Cisco, Juniper and
Fortinet.
Network Operations Engineer
Aug 2005
- Jul 2006
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Responsible for the maintenance of the data center and NT administration
of the domain.
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Maintains network security and anti-virus software.
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Performs backup on internal network servers.
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Monitors infrastructure including servers, network and replication of the
infrastructure.
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Provides full support of the infrastructure 24x7.
Systems Administration roles in eTelecare, Insulaar Savings
Bank and Computer Devices Corp.
Jan 2002
- Aug 2005
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Systems Administration
CHARACTER REFERENCE
Available upon request.
