Joel Q Villares Jr.

JOEL Q. VILLARES JR. Blk.3 Lot 9 Azalea St. Country Homes Subd. Brgy. Estefania, Bacolod City Negros Occidental, Philippines Mobile # - Email address:- Career Objective To be able to contribute to the development of the institution that will acknowledge my service, in which job includes the straight forwarding of challenges and enhancement of my capabilities, enable to provide the most effective and efficient means of accomplishing a commendable work. Job Experiences (details of work experience is available upon request) March 2024 up to August 2024 April 2022 up to January 2023 Iqor Call Center Account: Frontier Airlines Chat Support Customer Service Prominent Outsource (https://www.prominentoutsource.com/ Virtual Assistant (Independent Online Contractor) (Work from Home) February 2015 up to Upwork Online Freelancer (Work from Home) May 2022 https://www.upwork.com/o/profiles/users/_~01b5e2a79e5aab12f6/ Customer Service Email Support, Data Entry, Amazon FBA Specialists, etc. September 2013 up to January 2015 October 2012 up to September 2013 Convergys Philippines, Bacolod City Account: Amazon.com Customer Service Associate Email SRJ Online English Tutor - Bacolod City Philippines HR Recruitment / English Tutor May 2011 up to Teleperformance, Luxur Place – Bacolod City Philippines September 2012 Account: Barclays Credit Card Customer Service Representative / Relationship Manager August 2010 up to Panasiatic Solutions Call Center – Bacolod City, Philippines January 2011 Account: Straight Talk Wireless Cellular phone Customer Service Representative / Escalations Desk Supervisor January 2010 up to Teletech Customer Care, Bacolod City Philippines. June 2010 Account: Charter Communications (Cable, Internet and Phone) Customer Service Representative Feb 2009 up to December 2009 Iratrac / Caterpillar Inc. – Joint Base Balad, Iraq Service Administrator July 2007 to Nov. 2008 Kulak Company / KBR – Joint Base Balad, Iraq Preventive Maintenance Program Administrative Assistant Nov. 2006 to June 2007 Kulak Company / KBR – Joint Base Balad, Iraq OM&L Electrical Dept. Administrative Assistant January 2005 – June 2006 Victorias Milling Company, Foundry Shop Dept. Engineering Service Division. Victorias City, Negros Occidental Philippines Administrative Assistant June 2002 – August 2004 Riverside Medical Center, Maintenance Department Negros Occidental Bacolod City, Philippines Draftsman / AutoCAD Operator June 1999 – April 2002 Victorias Milling Company, Engineering Services Division. Victorias City, Negros Occidental Philippines AutoCAD Operator Special Skills  Experienced in Drafting, Planning, AutoCAD.  Proficient with English Communication Skills  Experienced in Office Works and Encoding  Experienced in Clerical Jobs.  Call center agent experience.  Advance user of Advance Customer Service Representative software.  Knowledge in Computer troubleshooting and installing software’s.  Computer Literate; from windows 98 OS – XP OS, Microsoft Office 97,  Most office suite of MS Office 2003, MS Excel, AutoCAD, MS Outlook, MAXIMO/ STEAM Database and some advanced software application.  Can work with overtime. Educational Background TERTIARY (College) La Consolacion College Associate in Architectural Drafting Major in Drafting, Planning Presentation, AutoCAD Graduated 2003 Others: Technical Courses Computer Programmer AMA Computer College Locsin St. Bacolod City, Negros Occidental Philippines Certificates and Recommendations       Employment Certificate from Victorias Milling Company. Employment Certificate from Riverside Medical Center. Certifications from Maximo / STEAM end user training. Certification and Commendation from KBR OM&L Electrical Dept. Certificate of Appreciation from Operations, Maintenance & Logistics. Letter of recommendation from OM&L Carpentry General Foreman, Site Manager, Facilities Supervisor & General Superintendent. References References available upon request