Joel Nikko Mutia

Professional Summary

I am an adaptable professional with experience in customer service, operations, and management. I do well in fast-paced settings that need attention to detail and a focus on improving processes. I learn quickly and work well on my own.

My experience spans extensive customerI have worked in customer support roles in both retail and the BPO industry, handling email, chat, and phone support with professionalism, empathy, and urgency. I have also worked in operations, improving process efficiency, service quality, and maintaining high standards.ional employment and freelance work, I've developed a versatile skill set that includes customer service, data entry, payroll, marketing, and employee engagement. I'm driven by results and committed to exceeding expectations, whether it's through swiftly resolving issues, enhancing workflows, or contributing to team success.

As a certified Six Sigma Yellow Belt, I utilize process improvement techniques to identify inefficiencies and streamline operations. I'm proficient with tools like Zendesk, Salesforce, and other CRM systems, and I quickly adapt to new technologies.

Colleagues see me as a reliable, collaborative team player who stays professional and solutions-focused even under pressure. I bring not only my skills and experience but also a commitment to continuous improvement and a dedication to delivering value.