JOEL NEBRIA
Lower Kalunasan, Cebu City
Email:-
Contact Nos-/-
PROFESSIONAL PROFILE
Extensive customer service experience for more than 10 years
Highly trained professional to develop tenured agents and teach beginners in the field
Proficient problem solving skills
Highly proficient in excel to monitor and study data to curve behaviors that drive performance
Strong interpersonal skills
Excellent in oral and written English
PROFESSIONAL EXPERIENCE
Performance Development Coach, ePerformax Contact Centers and BPO, Cebu City
October 2014 - Present
Team Leader, ePerformax Contact Centers and BPO, Cebu City
February 2012 - September 2014
Customer Service Representative, ePerformax Contact Centers and BPO, Cebu City April 2008- January 2012
EDUCATION
College:
Bachelor in Secondary Education (undergraduate)
University of Cebu
November 2002 – March 2006
CHARACTER REFERENCES
Criselda Lee
Claudine Marie Santillan
Performance Development Supervisor
Operations Supervisor
ePerformax Contact Centers and BPO
The Results Companies Mactan
Cebu City
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John Ryan Benlota
Performance Development Supervisor
ePerformax Contact Centers and BPO
Cebu City
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