Joel Mbuvi

JOEL MBUVI Experienced Waiter/ Travel Consultant Email:-, Tel: - STRENGTHS Nairobi, KE • SUMMARY • Experienced waiter and travel consultant with a passion for customer success and a track record of exceeding sales targets. Proficient in managing complex itineraries and providing exceptional customer service. Seeking a new opportunity to utilize my skills and knowledge. Skilled in problem-solving, crisis management, and relationship-building, I am dedicated to providing exceptional service and fostering strong client relationships. Looking to contribute my expertise to a dynamic travel agency to drive growth and enhance the travel experiences of clients. EXPERIENCE Front Desk Saab Royale Resort April,2022 to date Nairobi, KE ➢ ➢ ➢ ➢ Greeting Visitors Answering Phones Managing Appointments Check-In/Check-Out using eZee front desk system Waiter BRIDGES ORGANIC RESTURANT 2021 – to 2022 Analytical Thinking Strong analytical skills with the ability to identify problems and find creative solutions. Improved customer satisfaction ratings by 25%. Team Collaboration Works well in a team environment, able to collaborate and build relationships with team members to achieve common goals. Led a team of 5 to successfully complete a project ahead of schedule. Nairobi, KE Managed a portfolio of high-net-worth clients, generating good profits in daily sales revenue. Provided end-to-end travel management solutions, including various hotel delicacies. Achieved a 98% customer satisfaction rate and was consistently recognized as a top performer. ➢ Providing a warm welcome for customers. ➢ Ensure timely delivery of all food & beverage items to customers. Adheres to all company policies and procedures ➢ • Strong Communication Excellent verbal and written communication skills. Able to communicate complex information effectively. Ability to work assigned shifts and adhere to a flexible schedule with varying hours to include working an extreme schedule, resulting in long hours on occasion SKILLS Consulting Customer Service Sales Management Social Media Marketing Management Regulatory Compliance ➢ Ability to maintain a high level of integrity in all duties Intern May, 2019 – Oct, 2020 The Kyaka Hotel Nairobi, KE Duties ➢ ➢ ➢ ➢ ➢ ➢ Providing a warm welcome for customers. Learning the names of & building relationships with regular customers. Ensure timely delivery of all food & beverage items to customers. Adheres to all company policies and procedures. Assigned shifts and adhere to a flexible schedule with varying hours to include working an extreme schedule, resulting in long hours on occasion. Worked in various work environments, such as the front office conference halls and the rooms. Ability to maintain a high level of integrity in all duties ACHIEVEMENTS • • • • • • • • • Reliable Cooperative. Adaptable. Dependable Ambitious. Determined. Honest. Hardworking People-oriented EDUCATION Social media marketing certification May-July 2024 Accenture Marketing email marketing May-July 2024 Hub Spot Bachelor’s Degree in Hospitality - Machakos University Computer Packages - Smartnest Solutions Computer College Kenya Certificate of Secondary Education - Ratang’a Boys High School Kenya Certifcate of Primary Education - Green Edgewood Academy LANGUAGES English Fluent Swahili REFERENCES Ms.Mariam Mwikamba Restaurant Manager The Kyaka Hotel P.O.Box--Machakos, Kenya Mobile: - Mr. Robert Vaati Munyao General manager at Saab Royale Email:-Mobile: - Mr. Nicholas Brian General manager Funky Munch FastFoods Nairobi. Email:-Mobile: - Fluent