Joel Mbah

JOEL CHIKAODINAKA MBAH PHONE: -, - E-mail:-Address: Port-Harcourt, Rivers State Nigeria. Website & Social Link: https://www.linkedin.com/in/mbah-joel68a455102 CAREER OBJECTIVE A competent and driven professional with a strong foundation in customer service, customer success, and both content and creative writing. Adept at delivering exceptional customer experiences, building lasting relationships, and crafting engaging content that resonates with diverse audiences. Seeking to leverage my communication, proven-solving, and creative writing skills to enhance customer satisfaction, drive success, and produce compelling narratives that contribute to the growth and success of an organization. EDUCATIONAL QUALIFICATIONS ❖2022: CSTF Fire Safety. ❖ 2020: M.Sc Human Kinetics, Environmental Health & Safety. (In view) ❖ 2012: Imo State University, Biochemistry (B.Sc). ❖ 2007: Federal Government College Okigwe, Imo State. (WASSCE) CERTIFICATIONS ❖2025: Customer Experience Leadership. ❖2025: Customer Retention. ❖2025: Writing Speeches. ❖2025: Customer Success ❖2025: Customer Experience Strategy/Customer Centric Culture. ❖2022: CSTF Health, Safety and Welfare. ❖2022: CSTF: Blood Component & Transfusion. ❖ 2018: Certificate of Participation, Advanced Leadership Certificate Course. ❖ 2016: Certificate of Excellence in Human Resources & Skill Acquisition. ❖ 2014: National Youth Service Corps. ❖ 2014: PNEUMA Microsoft Project & Executive Master’s Certificate in Project Management. ❖ 2014: Institute of Petroleum and Energy Marketers (IPEM): HSE 1&2 with fire safety. ➢ WORK EXPERIENCE/POSITION HELD 2019 - 2024: Andremovich Energy Services Limited Position: Customer Success & Administrative Manager Responsibilities/Achievements • Made sure customers derived maximum value from our products and services • Focused on building long-term relationships with clients • Assisted in achieving customer goals, and addressing any issues they encounter • Maintained staff relationship and Operations • Improved operational management systems, processes and best practices. • Purchased materials, planned inventory and oversee warehouse efficiency ▪ Ensured internal memos are circulated to employees ▪ Recruited, trained and supervised staff. ▪ Carried out evaluations and improved operation performances. ▪ Increased quality of customer service. 2020 - 2024: Voice of Nigeria - VON Position: Web Content Writer Responsibilities/Achievements • Wrote engaging content for Voice of Nigeria, including articles, blogs, scripts, stories, or marketing materials. • Sold out a range of genres, including fictions to non-fictions, and equally copywriting for brands. • Developed concepts with new ideas for stories, articles, and campaigns that align with the project’s goal or objectives. • Edited drafts, refining language, ensuring clarity, and made contents more compelling and engaging for the target audience. • Collaborated with other writers to achieve goals. • Proofread articles. 2017 - 2019: Recare Limited Position: Customer Service/Customer Success & Key Account Manager Responsibilities/Achievements • Ensured that customers derived maximum value from the company’s products or services. • Wrote articles to help boost the company’s visibility. • Focused on building long-term relationships with clients. • Assisted customers in achieving their goals, addressing any issues they encounter. • Understood the needs of customers, offered guidance, and ensured satisfaction to reduce churn. • Increased customer loyalty. • Offered product training, trouble shooting issues, and gathered customer feedback to improve the service. • Led and managed a team of sales professionals to achieve revenue targets and drive business growth. • Developed sales strategies, and setting goals. • Coached the sales team, and tracked performance. • Contributed to the company’s overall success. 2015 - 2017: ACM of Nigeria LTD. Position: Project Coordinator & Clients Relations Officer. Responsibilities/Achievements • Assisted in storing finished products at the warehouse. • Implemented corporate business policy of the company with the QMS in focus. • Was responsible for active team coordination. • Maintained Client/Stake Holder Relationship. • Ensured all operations are carried on in an appropriate, cost effective way. • Improved operational management systems, processes and best practices. • Coordinate new and ongoing project in the company. • Increase company turnover by attracting new clients and following up. • Prepared, sent quotes, supported sales, provided support for market intelligence. 2014 - 2015: Vhelbherg International. Position: Administration/Front Desk Supervisor. Responsibilities/Achievements • Create, update and issue reports • Initiate and update work instructions • Planned scheduled meetings and appointments • Document maintenance reports • Secretarial & Cashier duties SKILLS: • Versatility, Research and Organizations skills. • Computer Proficient • Customer Success, Customer Service, Customer Experience & Retention • Leadership Ability • Operations Management • Creative writing and Content writing • Proofreading • Ability to work accurate, highly competent and team player. • Outstanding Communication skills. • Time Management • Public Speaking • Project Management