Joel Refuerzo
Inside Sales Account Executive / Appointment Setter
Copiers Northwest
- |-| Skype id: jrefuerzo
Experience
I believe that my technical experience and education with work experience in a contact center industry will make me very competitive. The key strengths that I possess for success includes: designing and developing people, and supported live use applications that I strive for continued excellence
I also have experience in learning and excelling at new technologies as needed especially with Sales tools and Software, doing market research, used CRM ( Sales Dialer, MOJO, Kunversion, Calltools , Hubspot, Salesforce,Oracle ) for Business Development,
I have been trained for
Customer Service
Retention
Technical Support
Data entry
Transcription
Telemarketing
Script writing
.
Home Base / Telecommute
Real Estate and Financial Account Virtual Assistant ( Jan 2016 up to present )
Assistant Property Manager ( October 2016 up to present )
Assistant Training Manager (September 2016 up to present )
Responsibilities
CRM lead management , transferring from data from excel to csv file
Skip tracing , Data Mining, web data scraping
Tracking the sales , doing Cold calling and Appointment setting
Buyers leads craigslist posting
Doing Inbound and Outbound calls
Comparable
Data entry
Email marketing
Sales
Telemarketing
Virtual assistant
Research
Market research
Used CRM ( Sales Dialer, MOJO, Kunversion, Calltools , Hubspot,Salesforce,Oracle )
Infusionsoft
Create Videos for training purposes
Business Development Executive / Appointment Setter
Copiers Northwest
Feb 2016 – July 30
Responsibilities but not limited to:
-Identifying and cold-calling new sales prospects
-Building a sales pipeline
-Making appointments
Proven ability to:
• Exceed sales goals
• Increase market share
• Facilitate long-term business and revenue growth in highly competitive sectors
Expert in all aspects of the sale including:
• Lead cultivation
• Relationship building
• Client consultations
* appointment setting
Identifying new sales leads.
-Contacting potential clients via email or phone to establish report and set up meetings.
-Soft link Software Solution demonstration used CRM Sales force, Oracle Sales force ,used Social media ( linkedin , Twitter, Facebook and Zoom info , Manta , Cisco phone software , Gotomypc connect.
-Researching organizations and individuals online (especially on social media) to identify new leads and potential new markets.
-Maintaining fruitful relationships with existing customer.
-Planning and overseeing new marketing initiatives.
-Attending conferences, meetings, and industry events.
-Contacting clients to inform them about new developments with the company’s products.
-Negotiating by phone, email, and in person.
-In-depth knowledge of the industry and its current events.
-Following up new business opportunities and setting up meetings, planning and preparing presentations.
-Providing management with feedback.
-Specialization in contract negotiations, B2B sales, C level sales, Business Development.
Listener Care Representative For Collections
EGS Global Solutions
Nov 2014 – Jan 2016
-The Customer Retention Team processes inbound calls and email messages related to customer account modification or cancellations requests.
-Representatives work to respond to customer requests and needs in order to maintain the customer relationship. -Representatives also respond to email communications and internal referrals.
Duties and Responsibilities:
• Answer inbound and place outbound calls
• Service existing accounts, obtain orders, and determine charges for requested products
• Collect customer demographics and accurately enter the information into multiple computer-based applications
• Maintain correct and comprehensive documentation of all queries in order to continuously improve the customer service process
• Manage difficult or emotional customer situations; respond promptly to customer needs; meet commitments; solicit customer feedback to improve service
Customer Service Representative
Teleperformance
May 2011 - Nov 2011
Duties and Responsibilities:
-Providing great customer service to all incoming calls from new and existing customers.
-Compiling reports of sales on a weekly, monthly and yearly basis using MS Excel
-Using CRM software to maintain customer database.
-Answering Incoming phone calls for the company and transferring to appropriate person or helping customers as needed.
-Order Entry for incoming parts orders.
-Will work with the sales staff to identifying potential customers and promoting our products.
-Work extensively with existing customers as they seek customer service help with spare parts and additional purchases and continuously explore options for generating new business.
- Must be capable of working independently and prioritizing a heavy workload. communication skills, have learned and developed team work and leadership skills
Customer service representative
Convergys
Nov 2009 - Jul 2010
Duties and Responsibilities:
-Support a high volume of calls through inbound and outbound calls and email.
-Partner with Marketing, Technology and other Care teams in an effort to resolve all customer and client questions and ensure quality and satisfaction.
-Follow set policies and procedures to ensure consistency and operational excellence across the organization
-Produce high quality work and meet regularly with the Quality Coordinators for feedback and coaching
-Meet and exceed standards for agent productivity
-Work with the leadership team to achieve specific call center goals in our pursuit to provide world class customer care.
Sales Coach / Outbound Sales Agent
eTelecare
Jun 2007 - Sep 2009
Duties and Responsibilities:
★ Leadership and Management development
★ Sales training
★ Sales management training
★ Assessment of sales teams and sales people
★ Job candidate screening & assessment
★ Sales strategy and process review & consulting
★ Train people in Product Specific and Sales skill
I enable executives and senior managers to develop high performance teams. I train and guide people to change their behaviors so they can generate more revenue at better margins.
Specializing in sales skills, sales process, sales leadership & management, and sales team development through assessment and skill development.
Processing Executive
'HSBC ELECTRONICSDATA PROCESSING PHILS.
Dec 2006 - Apr 2007
Duties and Responsibilities:
'-process credit cards for new accounts and make dispute on transaction, adjust fees and transaction
-provide sales for insurance of credit card and loans
-offer products to have good credit score
-do sales coaches
-assist TL doing some coaches in Team mates
Sales and Service Engineer
Linear Solutions Systems Technology
Jan 2003 - Feb 2005
Duties and Responsibilities:
-Handles sales report, demos, proposal, client call ,logistics, purchasing of products, provides technical support and survey(costing and estimate),Budgeting and handling Safety Seminars
-Working knowledge in the field of BMS, FDAS, Access Control, Gate Automation, Burglar and CCTV system, PA / BGM System
-Do field work and telemarketing
-Handles Safety Seminars for the Technician
-Monitoring of product, implementing ISO standard and inventory reports
System Sales Engineer
Jirateq Corp. Electronics Digital Security System
Jun 2000 - Nov 2003
Duties and Responsibilities:
-Handles sales report, demos , proposal, client calls, logistics, purchasing and sourcing of products, provides technical support and survey( costing and estimate)Budgeting, Handles Safety Seminars
-Monitoring of product, implementing ISO standard and inventory reports
-Working knowledge in the field of CCTV and Burglar System, BMS, Access Control, Gate Automation, PA / BGM System, Lights and Sound System
-Handles Safety Seminars for the Technician
-Handles telemarketing and field work, sales and marketing, design costing and installation.
HDD Repair Analyst and Test Equipment Technician
Toshiba Information Equipment Philippines Inc.
Jul 1997 - Nov 1999
Duties and Responsibilities:
-Responsible for Preventive Maintenance and Trouble Shooting of Electronic, Semicon and Industrial machine, Implements Safety Procedures and documentation
-Implementing ISO standard and provides operators guidance ,Board Inventory and provides feedback to immediate superior
-Responsible for fabrication, maintenance, calibration of :
- Test Equipment
- Fixtures
- Production Jigs
- Test Cards
- Power Tools
-Responsible for improving set-up method and analyze problematic machines,
-Handles Fire Drills and Safety Calibration
Hdd repair and Maintenance Technician
Hitachi Computer Asia Products
Jan 1996 - Dec 1996
Duties and Responsibilities:
-Responsible for Preventive Maintenance and Trouble Shooting of Electronic, Semi-con and Industrial machine, Implements Safety Procedures and documentation
-Implementing ISO standard and provides operators guidance ,Board Inventory and provides feedback to immediate superior
-Responsible for fabrication, maintenance, calibration of :
- Test Equipment
- Fixtures
- Production Jigs
- Test Cards
- Power Tools
-Responsible for improving set-up method and analyze problematic machines,
-Handles Fire Drills and Safety Calibration
EDUCATION:
International Electronics and Technical Institute
Vocational Diploma / Short Course Certificate in Engineering (Mechatronic/Electromechanical) | Philippines
Character Reference: to follow if needed
