Joel Aransiola

JOEL ARANSIOLA-|| - Lagos, Nigeria Summary: Customer Support Representative with 5+ years of experience. Possesses strong leadership, negotiation, and cross-cultural communication skills. Skilled in active listening, problem-solving, and communication, with a strong ability to build rapport with customers and exceed their expectations. WORK EXPERIENCE Customer Relationship Manager | FLIP CLEAN ​ ​ Ibadan, Nigeria | Nov. 2024 - Present ●​ Successfully increased customer retention rate by 45% by implementing personalized calls and texts to customers. ●​ Achieved a 100% customer satisfaction rate by resolving customer issues promptly and effectively, leading to positive reviews and repeat business. Sales Manager | AXA MANSARD | ​ ​ ​ Ibadan, Nigeria | Jul. 2024 - March 2025 ●​ Led and managed a team of 4 sales agents, achieving a 10.5% increase in sales revenue within 2 months. ●​ Developed and implemented effective training programs to enhance the team's sales skills and product knowledge. ●​ Utilized CRM software to track sales pipeline, forecast revenue, and analyze customer data. Writer and Sales Lead | DOPE TAEK Films | ​ Ibadan, Nigeria | Feb. 2021 - Jul. 2022 ●​ Increased customer engagement by 35% and revenue by 17% through creative content marketing campaigns. ●​ Successfully negotiated and closed deals with international distribution partners. Customer Support Representative | EAZYCOM | Ogun, Nigeria | Jan. 2018 - Jul. 2019 ●​ Provided exceptional customer service, resulting in a 29% increase in repeat business. ●​ Successfully generated and qualified leads through cold calling and email outreach. ●​ Built a reliable enterprise renowned for speed and efficiency across an entire tertiary institution. SKILLS ●​ Sales Management: Team leadership, sales strategy development, performance management, forecasting, quota attainment ●​ International Sales: Cross-cultural communication, market analysis, global business development, international sales processes ●​ Lead Generation: Cold calling, prospecting, lead nurturing, sales pipeline management ●​ Customer Relationship Management: Relationship building, client satisfaction, customer retention ●​ Negotiation: Contract negotiation, pricing, and deal closing ●​ Technical Skills: CRM software (e.g., Salesforce, HubSpot), Microsoft Office Suite EDUCATION University of Ibadan ​ ​ ​ ​ ​ ​ ​ MBA in Entrepreneurship and Operations Management (In view)​​ ​ ​ Oyo state, Nigeria Jul. 2024 – Present Federal University of Agriculture, Abeokuta​ ​ Bachelor of Agricultural Sciences​ ​ ​ (Second Class Honors) ​ ​ Ogun State, Nigeria Jan. 2014 – May 2019 ​ ​ ​ ​ CERTIFICATIONS ●​ ●​ ●​ ●​ ●​ Building Your Business With Hubspot Smart CRM | Hubspot Customer Service Full Course | Network Creative Courses Introduction to Customer Service Excellence | Alison Data Management | Hubspot Hubspot Marketing Hub Software | Hubspot