Joel Acebes

Customer Service Representative

Delivered timely and effective customer assistance through live chat, addressing concerns related to orders, returns, payments, and product information in a dynamic e-commerce setting.

Maintained over 95% customer satisfaction by providing accurate, empathetic, and efficient support in line with TEMU’s quality standards.

Supported more than 100 customers daily, handling tasks such as order tracking, refunds, promo inquiries, and troubleshooting, contributing to a smooth and positive user experience.

SME – GCash Verification Team

Performed comprehensive Know Your Customer (KYC) checks and verified documents for both new and existing GCash users in accordance with BSP (Bangko Sentral ng Pilipinas) regulations and anti-fraud protocols.

Handled over 100 verification requests daily with a 98% accuracy rate, effectively reducing fraudulent account creation while ensuring timely processing for legitimate users.