Joeffrey Maglalang

​JOEFFREY G. MAGLALANG ​ ​Lot 5 Cluster N Bagong Nayon, Antipolo City ​Mobile: - ​Email:-​Skype ID: joeffrey.maglalang ​ ​ ​Objective ​To secure a position that will allow me to produce my skills and knowledge so as to apply my education and work experience. Special Skills ● ● ● ● ● ● ● ● Proficient in Microsoft Office 2003, 2007, 2010, 2016 Computer Hardware and Software Troubleshooting Certified MS Windows OS® Trained Dell Certified Systems Expert Skilled in Product Research in Amazon and Alibaba Knowledgeable in Product Listings Optimization/Categorization Apple Systems Expert, Mac and iOs Email handling Work Experience April 2020 – April 2021 Proctor / Test Reviewer ● ● ● ● ● ● ● ● ● ● Grabs all assigned sessions Reports directly to Floor Managers, Shift Managers, and Managers on Duty Verifies the test taker’s identity before opening the exam Secures the testing environment both Virtual and Physical Maintains the academic integrity of an exam by monitoring the test taker Files incident report as soon as a breach is suspected Confirms exam completion Documents any notable events during the session Provides timely and professional service Is fully aware and is compliant with FERPA (Family Education Rights and Privacy Act) July 2016 - December 2016 Virtual Assistant/eBay lister ● ● ● ● ● FTO Masten Respond quickly and accurately to customer inquiries via email and live chat program using Zendesk. Maintain up to date, comprehensive, product, services, and product knowledge on car electronics Suggest, promote and guide clients on getting the best head units for their automotive. Make use of the system in searching for products and answers. Optimize website and eBay product listings to increase sales. Sept 2015 to June 2016 BrickHouse Product Researcher/Virtual Assistant ● ● ● ● Mainly searched products with high revenue in Amazon Used several platforms such as eBay, Amazon, Alibaba, Aliexpress to search for new products and those that can be sold in the US. Product comparison from top sellers based on product search results Maintained documents in Google spreadsheets July 2014 to July 2015 Accenture Collections Support Associate • Collecting overdue balances for one of the largest energy supply company in Australia. • Assisted customers to pay overdue balances through payment arrangements • Negotiate with customers to help them pay off their accounts with broken arrangements. May 2010 – May 2012 Quality Computer Service Analyst ● ● ● ● ● ● ● Al Sayegh Brothers Performed in-house and on-site repair and preventive maintenance on LG and other computer brands and related peripherals. Evaluated technical issues, solved customer concerns and troubleshoot computer problems in an efficient and courteous manner. Advised customers on computer configuration and specification to best serve their needs. Provided an extraordinary customer experience by producing estimates, invoicing repairs and ordering parts promptly to fix the issue immediately. Develop and establish quality assurance standards and measures for the information technology services within the organization. Develop and establish quality assurance measures and testing standards for new applications, products, and/or enhancements to existing applications throughout their development/product life cycles. Liaise with vendors and suppliers in assessing applications and/or systems under consideration for purchase. ​November 2008 – January 2010 LWS Media Technical Support Agent/Resolution Specialist ​ ● ● ● ● Analyze and Resolve Customer problems regarding Nova and Avanquest Software. Handles escalation calls when needed and assists inbound and outbound calls of team members. Supervising the team in terms of achieving their individual and team targets. Coached and mentored new recruits on the job. March 2007 – October 2008 DELL International Services, Inc. Technical Support Specialist/Sales Representative ● ● ● ● ● Provided technical support to foreign customers who have issues with their DELL computer. Executed daily operations of answering calls when customers call in for a hardware computer problem. Was instrumental in specific DELL desktop and portable computers. Applied knowledge of troubleshooting techniques in DELL computers. Provided sales of the software and services in competencies such as Application Software, Anti-virus Programs, and Hardware Computer Parts. May 2006 – January 2007 Ambergrissolutions/Dell Account Technical Support Representative ● Provide first-level technical support on basic operational or maintenance of a personal computer and/or peripherals using documented procedures and available tools. ● ● ● ● Use troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls. Escalate problems when unable to make proper determination. Advise/educate customers within procedural guidelines to ensure a complete solution to their technical or service questions. Identify and provide input on unique or recurring customer problems. Education Mapua Institute of Technology Makati, Philippines Bachelor of Science in Information Technology Personal Information ● ● ● ● ● Age: 37 years old Date of Birth: Januray 23, 1984 Civil Status: Married Sex: Male Citizenship: Filipino June 2001-May 2006