Joechelle Anne Maligaya

OBJECTIVE To utilize my diverse skill set and expertise to contribute effectively to the success of a dynamic team, while continuously enhancing my professional capabilities and adapting to various client needs and requirements. EXPERIENCE Rocket Station | Virtual Assistant ​ ​ [ April 2024 - Present ] ●​ Handle inbound calls from customers to answer inquiries or resolve issues ●​ Handle outbound calls to follow up with clients and customers ●​ Perform troubleshooting or submit escalation reports ●​ Communicate with third-party vendor to resolve the client’s issue or concern ●​ Manage SMS, chat, and email contacts from clients ●​ Track tickets or orders ●​ File reports and perform data entry to complete received requests ●​ Coordinate with other teams to complete client requests Stealth Mode Three | Customer Service Representative​ ​ [ July 2024 - Present ] ●​ Handle inbound calls from customers to answer inquiries or resolve issues ●​ Handle outbound calls to follow up with customers ●​ Communicate with third-party vendor to resolve the client’s issue or concern ●​ Manage chat and email contacts from clients ●​ Track tickets or orders Home Partners of America | Violation Specialist ​ ​ [ August 2024 - January 2025 ] ●​ Established strong partnerships with HOAs to foster effective collaboration and compliance ●​ Communicated with residents and HOAs regarding open violation notices, ensuring clarity and resolution ●​ Ensured violations were properly addressed by both the company and residents to maintain compliance ●​ Reviewed property HOA ledgers for accuracy and submitted them for payment processing ●​ Verified that properties fully complied with all HOA and company policies to uphold standards krav cafe |Social Media Manager​ ​ [ June 2024 - July 2024 ] ●​ Developed high-quality, visually appealing content, including graphics, videos, and written posts, to effectively communicate the brand message ●​ Assisted in creating and implementing social media strategies to enhance brand visibility and audience engagement ●​ Tracked performance metrics and generated reports to evaluate the effectiveness of content and social media campaigns ●​ Managed day-to-day operations of social media platforms, including scheduling posts, monitoring engagement, and responding to comments and messages. FHMOMS Inc. |Social Media Intern​ ​ [ April 2024 - November 2024 ] ●​ Developed high-quality, visually appealing content, including graphics, videos, and written posts, to effectively communicate the brand message ●​ Assisted in creating and implementing social media strategies to enhance brand visibility and audience engagement ●​ Tracked performance metrics and generated reports to evaluate the effectiveness of content and social media campaigns ●​ Managed daily operations of social media platforms, including scheduling posts, monitoring engagement, and responding to comments and messages Continuum Global Solutions | Customer Service Associate​ ​ [ November 2023 - March 2024 ] ●​ Collaborated closely with pharmacy providers to resolve issues, facilitate prescription fills, and ensure seamless service delivery ●​ Managed the submission of medicine claims, verifying eligibility, coverage, and proper documentation ●​ Assisted members in understanding their prescription drug coverage, including copayments, formulary lists, and coverage limitations HealthyBOS | Healthcare Associate​ ​ [ July 2023 - November 2023 ] ●​ Collaborated with healthcare providers to confirm prescription details and ensure accuracy ●​ Called doctor offices and sent eFax to streamline communication and documentation processes ●​ Conducted quality checks on signed prescriptions against product compliance requirements Accenture | Transaction Processing Associate​ ​ [ October 2022 - April 2023 ] ●​ Responded to emails and collaborated with underwriters to address any discrepancies or issues in insurance applications promptly ●​ Prepared and reviewed insurance applications to ensure compliance with regulatory requirements ●​ Maintained accurate records of insurance applications and related documentation for auditing purposes TaskUs | Fraud Analyst​ ​ [ June 2022 - September 2022 ] ●​ Reviewed reports and individual transactions that appeared suspicious to uncover possible fraudulent activity ●​ Performed risk assessments to determine the level of fraud risk and prioritize investigation ●​ Tracked fraud cases and monitored trends to develop strategies for prevention Concentrix | Customer Service Representative​ ​ [ February 2022 - June 2022 ] ●​ Handled inbound calls from customers, addressing inquiries and providing assistance with their accounts ●​ Conducted basic troubleshooting and offered technical support to resolve customer issues promptly and efficiently ●​ Assisted customers in navigating through various features and services offered by the telecommunications company Teletech | Customer Service Representative​ ​ [ August 2021 - January 2022 ] ●​ Assisted members with inquiries regarding their medical benefits ●​ Facilitated the process of setting up doctor appointments for members ●​ Processed requests for pre-authorization and claims Home Construction Tech & Supply | Admin Assistant​ ​ [ February 2020 - August 2021 ] ●​ Maintained accurate records of inventory transactions, including receipts, issues, and returns ●​ Organized and oversaw the receiving and inspection of incoming materials to ensure quality and accuracy ●​ Tracked and managed material costs, negotiated pricing with suppliers, and identified cost-saving opportunities Alorica | Customer Service Representative​ ​ [ October 2019 - February 2020 ] ●​ Provided friendly and professional assistance to customers via phone, email, and chat ●​ Processed orders, returns, exchanges, and refunds accurately and efficiently, adhering to the company’s policies and procedures ●​ Assisted customers with product information, sizing, availability, and recommendations to meet their needs ResultsCX | Customer Service Representative​ ​ [ March 2019 - September 2019 ] ●​ Served as the main point of contact for customers, addressed inquiries, resolved issues, and provided solutions to meet their needs ●​ Developed and implemented retention strategies and initiatives to minimize customer churn and increase customer loyalty ●​ Conducted customer satisfaction surveys and gathered feedback to identify areas for improvement and opportunities to enhance the customer experience Art Commissions | Artist​ ​ [ June 2017 - March 2019 ] ●​ Utilized various artistic mediums and techniques, such as drawing and painting to produce commissioned artwork according to client specifications ●​ Adhered to quality standards and best practices in art creation, ensuring that commissioned artwork met or exceeded client expectations and industry standards ●​ Managed multiple commission projects simultaneously, prioritizing tasks and deadlines to ensure timely completion and delivery of artwork to clients LICENSES AND CERTIFICATIONS Social Media Management​ The Social Armi ​ [ 2023 - No Expiration ] Graphics and Videos for Brand Marketing​ FHMoms Inc. ​ [ 2024 - No Expiration ] The Social Media Marketing and Management​ Udemy ​ [ 2024 - No Expiration ] Copywriting with Dekker​ Udemy ​ [ 2024 - No Expiration ] Graphic Design Masterclass - Learn GREAT Design​ Udemy ​ [ Undergoing Training ] Complete Search Engine Optimisation (SEO) & ChatGPT Course​ Udemy [ Undergoing Training ] EDUCATION College/Vocational level​ Batangas State University Bachelor of General Engineering (undergraduate) ​ [ 2015 - 2017 ] Secondary level​ Dacanlao Gregorio Agoncillo National High School ​ [ 2011 - 2015 ] SKILLS ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Email and chat communication Online research Basic property management administration Inbound and outbound call handling Problem-solving Basic troubleshooting Data entry Data analysis ●​ ●​ ●​ ●​ ●​ ●​ ●​ Email management Contact management Conflict management Workload management Content creation Graphic design Video editing TOOLS 1 Poor 2 Fair 3 Good 4 Very Good 5 Advanced MS Word X MS Excel X MS PowerPoint X Google Docs X Google Sheets X Google Slides X Google Drive X Canva X Facebook X Instagram X Twitter/X X LinkedIn X Podio CRM X Zoom X Google Mail X Adobe Creative X Slack X MS Teams X Skype X Meta Business Suite X Pinterest X ZenDesk X Salesforce X TalkDesk X Asana X AppFolio X Monday.com Trello ClickUp