Joeben Eustaquio

EMPLOYMENT HISTORY Customer Care Professional | American Express September 2017 - Present JOEBEN EUSTAQUIO EXECUTIVE ASSISTANT PERSONAL PROFILE I am a professional virtual assistant with over 8 years’ experience in providing excellent customer support and building customer loyalty. I am a hard working individual with attention to detail who will always strive to give 100% in every work I do. SKILLS & ABILITIES · · · · Expert in multitasking. Expert in Customer Support Chat and Email Support Self-motivated and disciplined - Deliver world-class customer service, while responding to customer inquiries and concerns. - Build meaningful relationships with our customers through a consultative coaching, understanding the current and future needs providing first contact resolution and negotiating a positive outcome for the Customer and American Express - Enhance our customers' experience by identifying opportunities to offer products based on our cardmembers' needs. - Meet and exceed quality goals ,compliance regulations, and productivity targets. - Navigate computer systems and applications to service our customers and enable them to get the most from our online and mobile pass warms. - Document necessary information such as payment details, customers change of details, change of address, and child notifications. Mortgage Financial Advisor | Lloyds Bank July 2016 - June 2017 - Customer Service Role - Helping clients manage their finances and providing them with the best financial advice by discussing their income and expenditures. Account Specialist/ Support Professional III | Dish Network May 2013 - June 2016 INDUSTRIED I WORKED IN · · · · Telecomunication Mortgage Credit Card Hospitality Industry - Personally handles level 3 client concerns - Handles internal operations to improve the quality of service - Performs internal auditing for backroom stock EDUCATIONAL HISTORY CONTACT INFORMATION-- MANILA, PHILIPPINES Our Lady of Fatima University - Hotel and Restaurant Services Valenzuela City, Philippines June 2009 – October 2011