Joe Nwafor

I am a dedicated and results-driven Customer Support Agent and Administrative Professional with over 5 years of experience delivering top-notch service and operational support. I specialize in handling customer inquiries, resolving issues efficiently, and ensuring a seamless experience across multiple channels including email, chat, and ticketing systems.

My background includes administrative support, CRM management, scheduling, team coordination, and proficiency with tools like Hubstaff, Zendesk, Trello, and Google Workspace. I thrive in fast-paced, remote environments, and I’m passionate about helping teams stay organized and customers feel heard and valued.

With excellent communication skills, a strong work ethic, and a solution-oriented mindset, I consistently contribute to increased customer satisfaction and operational efficiency.