Accomplished Systems Administrator and IT Specialist with over 7 years of progressive experience designing, implementing, and managing business-critical IT systems and infrastructure. Proven track record of leading enterprise system deployments, optimizing IT operations, and driving digital transformation initiatives across financial services organizations. Expertise in ERP implementation, system integration, stakeholder management, and IT support across multiple locations. Demonstrated success in reducing system downtime by 50% and implementing ITIL frameworks that improved operational efficiency by 30%.