Jody Kettledas

Jody Kettledas Availability- 4 Weeks Nigel, Gauteng 1491-- Work Experience Executive Personal Assistant PC Builders Building and Civil Construction cc - Johannesburg, Gauteng August 2018 to Present • Full management of Directors electronic diaries , meeting organisation, assessing priority of appointments and reallocation as necessary • Manage Directors travel arrangements • Maintain office systems and filing • Screen calls, enquiries and requests - deal with them appropriately • Organise meetings/conferences and ensuring that Directors are well prepared • Reception , answering calls and meeting and greeting clients • Produce documents, briefing papers , excel reports and PowerPoint presentations • Capturing of office expenses • Maintain high-level of confidentiality and professionalism • Minute taking Call Center Case Manager Constantia Kloof - Constantia, Western Cape February 2016 to June 2018 • • • • • • • • • • Answer calls and respond to emails Handle customer inquiries both telephonically and by email Research required information using available resources Manage and resolve customer complaints Provide customers with product and service information Enter new customer information into system Update existing customer information Identify and escalate priority issues Route calls to appropriate resource Follow up customer calls where necessary Passenger Service Agent FlySafair, O.R Tambo International Airport May 2015 to February 2016 • Provided Check-in assistance, ticketing changes, re-booking of itineraries and special service request for passengers • Assisted unaccompanied minors and passengers with specials needs, resolved customer concerns and other duties. • Board flights • Deal with passenger inquiries about flight departures and arrivals • Customer focused and good attention to detail Education Certificate in IT- Software development IT Academy - Online August 2020 to February 2021 Skills • Microsoft Office (4 years) • Switchboard Operator (3 years) • Diary Management (3 years) • Minute Taking (3 years) • Administration (3 years) • Reception (3 years) Languages • English - Fluent • Afrikaans - Fluent Certifications and Licenses Software Development course August 2020 to Present Additional Information Reference PC BUILDERS -Denver Malasamy- Europ Assistance -Emmarentia Magalhaes-