Jody
Cummings
28 Monowarr, Ottery, Cape Town
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CAREER GOAL
I am seeking a position within an organization that fosters a supportive and collaborative environment, offering
opportunities for professional growth and development. I am eager to contribute my skills and strengths while gaining
valuable knowledge and experience to advance within the company. I am committed to continuous learning and
embracing new challenges to further my career progression.
EDUCATION
Highlands Primary School
Windsor High school
Matriculated: 2011
PROFFESIONAL TRAINING
Northlink College Clothing Production Course: National
Certificate Clothing Production N6
Udermy Train the Trainer Virtual: Virtual Training
Master Class Certificate of Completion
PROFESSIONAL ATTRIBUTES
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Even though I am very independent, I still work well in a team
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Able to lead a team
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Soft leading skills
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The ability to identify and creative resolve issues
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Willingness to learn and try new things
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Taking responsibility for my own actions
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The ability to work under pressure and take pride in my work
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I will do my best to go the extra mile instead of providing the minimum of what is required
Jody
Cummings
28 Monowarr, Ottery, Cape Town
(--
WORK EXPEREINCE
SA Forest Adventures Administration Manager
Oct 2018 – May 2019
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Managed bookings, invoicing, and voucher issuance
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Provided phone and email support to clients, addressing inquiries and pricing
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Coordinated with travel consultants for activity arrangements
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Promoted the business at marketing events and via social media and brochures
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Handled daily bookkeeping, cash reports, and prepared weekly reports
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Processed transactions through POS systems, managed refunds, and resolved complaints
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Worked with accounts on refunds, commissions, and financial tasks
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Supervised guides, organized operations, and scheduled events/meetings
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Managed administrative tasks, inventory, and office supplies
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Built and maintained strong customer relationships
Ice Boss Social Media Marketing and Administration
Part Time May 2019 – Dec 2023
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Responded to emails with information and pricing
Managed purchase inquiries and created invoices
Provided telephone support
Managed digital marketing
Tactivion / Activitar System Consultant: Onboarding and Support
Sep 2019 – November 2024 (Fully Remote from 2020)
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Responded to supplier inquiries via phone, email, and chat
Scheduled support sessions and provided system support and training
Built strong customer relationships and assisted with system features
Created user guides, documented procedures, and updated internal databases
Troubleshot technical issues, reported malfunctions, and worked with development on bug fixes
On boarded suppliers, set up accounts, and provided after-hours support
Conducted online/in-person training and shared customer feedback with the team
Managed weekly reports on support, on boarding, and social media
Led training sessions, promoted the business through social media, and supported company projects
Enabled API connections, supported cross-system integrations, and assisted with distribution platform setup
Jody
Cummings
Tactivion / Activitar Principal System Consultant: Onboarding Lead
December 2023 – June 2024 (Fully Remote)
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Built and maintained post-sale customer relationships and retention
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On boarded new suppliers and managed account setups
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Led weekly team check-ins and supervised day-to-day operations
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Managed account workflows and ensured deadlines were met
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Facilitated training for new hires and staff
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Assigned accounts to team members and approved new supplier accounts
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Led software implementation and system training for new suppliers
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Worked on business process improvements and project leadership
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Provided account status reports and shared customer feedback with teams
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Created user guides and supported customers in using system features
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Support and troubleshooting
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Log product enhancements and test for feature release
REFERENCES
CEO/Owner of Tactivion Pierre Kleinhans-
CEO/Owner of Ice Boss Chad Cummings-
CEO/Owner of SA Forest Adventures Clinton Lerm-
Lecturer at Northlink College Mrs E Witchman-
28 Monowarr, Ottery, Cape Town
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