Jody
Cummings
CAREER GOAL
I am an experienced Customer Success Specialist and System Consultant with over six years in the travel and tourism industry,
specializing in client and employee onboarding, customer support, and operations management. I am passionate about
delivering exceptional customer experiences by aligning client needs with tailored solutions that drive adoption, retention, and
measurable outcomes.
With a strong background in team leadership, product onboarding, and working in remote environments, I bring a strategic,
customer-first mindset to every engagement. I thrive in both independent and collaborative settings and am committed to
fostering long-term relationships that empower clients to succeed and support organizational growth. My goal is to contribute
to a forward-thinking company where I can continue to grow while making a meaningful impact.
EDUCATION
Highlands Primary School
Windsor High school
Matriculated: 2011
PROFFESIONAL TRAINING
LinkedIn: Instructional Design Essentials: Models of ID
LinkedIn: Instructional Design: Creating Video Training
National School of Government: Introduction to Strategic Human Resources Management
Udemy: The Complete Project Management Fundamentals Course
LinkedIn: Engagement Preparation Best Practices for Customer Success Management
LinkedIn: Onboarding and Adoption Best Practices for Customer Success Management
EF SET: EF SET English Certificate 65/100 (C1 Advanced)
Udemy: Train the Trainer Virtual: Virtual Training Master Class
Department of Higher Education and Training: Clothing Construction N6
Department of Higher Education and Training: Entrepreneurship and Business Management N5
Department of Higher Education and Training: Fashion Drawing N6
Department of Higher Education and Training: Pattern Construction N6
ACHIEVEMENTS
2014: Awarded 1st and 2nd Runner-Up in the Evening Wear and Coat categories at the annual end-of-year fashion
show.
2022: Recognized as Top Performer at Activitar for exceptional team support and development.
2023: Honored as “Documentation Guru” at Activitar for producing the highest number of process documents.
Contributed to the growth and development of the Support and Onboarding Team at Activitar, expanding the team
from 2 members (including myself) to 10, through system expertise, training, and mentorship fostering an all-female,
high-performing unit.
Jody
Cummings
WORK EXPEREINCE
SA Forest Adventures Administration Manager
Oct 2018 – May 2019
Oversaw bookings, invoicing, and voucher issuance
Conducted phone and email support to clients, addressing inquiries and pricing
Coordinated with travel consultants for activity arrangements
Promoted the business at marketing events and via social media and brochures
Handled daily bookkeeping, cash reports, and prepared weekly reports
Processed transactions through POS systems, processed refunds, and resolved complaints
Administered with accounts on refunds, commissions, and financial tasks
Supervised guides, organized operations, and scheduled events/meetings
Handled administrative tasks, inventory, and office supplies
Built and maintained strong customer relationships
Ice Boss Social Media Marketing and Administration
Part Time May 2019 – Dec 2023
Responded promptly to email inquiries, providing detailed information and accurate pricing.
Handled purchase requests and generated professional invoices for clients.
Delivered customer support via telephone, resolving queries efficiently and courteously.
Oversaw and implemented digital marketing efforts to enhance online visibility and engagement.
Tactivion / Activitar System Consultant: Onboarding and Support
Sep 2019 – November 2024 (Fully Remote from 2020)
Responded to supplier inquiries via phone, email, and chat
Scheduled support sessions and conducted system support and training
Built strong customer relationships and assisted with system features
Created user guides, documented procedures, and updated internal databases
Troubleshot technical issues, reported malfunctions, and coordinated with development on bug fixes
On boarded suppliers, set up accounts, and facilitated after-hours support
Conducted online/in-person training and shared customer feedback with the team
Administered weekly reports on support, on boarding, and social media
Led training sessions, promoted the business through social media, and supported company projects
Enabled API connections, supported cross-system integrations, and assisted with distribution platform setup
Jody
Cummings
Tactivion / Activitar Principal System Consultant: Onboarding Lead
December 2023 – June 2024 (Fully Remote)
Built and maintained post-sale customer relationships and retention
On boarded new suppliers and administered account setups
Led weekly team check-ins and supervised day-to-day operations
Supervised account workflows and ensured deadlines were met
Facilitated training for new hires and staff
Assigned accounts to team members and approved new supplier accounts
Led software implementation and system training for new suppliers
Coordinated on business process improvements and project leadership
Conducted account status reports and shared customer feedback with teams
Created user guides and supported customers in using system features
Support and troubleshooting
Log product enhancements and test for feature release
PROFESSIONAL ATTRIBUTES
Highly self-motivated and capable of working independently, while also thriving in collaborative team environments.
Experienced in team leadership with strong interpersonal and motivational skills.
Possess effective soft leadership abilities, guiding teams with empathy and support.
Skilled in identifying challenges and applying creative problem solving strategies.
Demonstrates a strong willingness to learn, adapt, and embrace new opportunities.
Takes full accountability for actions and decisions.
Demonstrated effective pressure management by successfully meeting project deadlines while maintaining high-quality
standards.
Committed to delivering high-quality work and consistently exceeding performance expectations.
