Jody-Ann Marriott
60 Whitehall Avenue, Kingston 8 | - / - |-
Objective
• To obtain a position, utilize experience gained, exhibit appropriate technical critical thinking skills, demonstrate
initiative, and apply a clear vision to accomplish the company goal.
Education
BACHELOR'S| PENDING |2012 | VOCATIONAL TRAINING DEVELOPMENT INSTITUTE
• Major: Information and Communication Technology
• Minor: Graphic Design
• Related coursework: Programming, Web development, Oral Communication
CISCO CERTIFIED | 2012 | VOCATIONAL TRAINING DEVELOPMENT INSTITUTE
• Major: Networking
• Related coursework: Computer Repairs
CXC CERTIFIED | ST.GEORGES COLLEGE (SIX FORM-) & HOLY TRINITY HIGH -)
• CAPE (A Levels-: 8 units of C.A.P.E.
• CXC 2008: 7 CXC Subjects
Skills & Abilities
SOFTWARE
. Mastery of Microsoft Office programs, extensive knowledge of Windows Office (Microsoft Word, Excel,
publisher and Power Point), Peoplesoft, Liberate, Netsuite, Cisco, Customer Service and Communication Skills
training. The ability to work with several operating systems including Windows, Mac, and Linux. Can also do
hardware, software and peripheral troubleshooting.
MANAGEMENT
• I have superb organizational skills, also able to do refine planning that can balance, work, and team support,
added responsibilities in a timely and professional manner.
COMMUNICATION
• Able to bring my ideas forward, by speaking confidently, articulately, and professionally. Excellent written,
verbal communication skills, and also able to present and negotiate.
Experience
Patient counsellor/ Claims Representative |Corporate Services |Nov 2017 Present
. Calling patients, employers, attorney's and insurance companies to find out accident details, who was
at fault in regards to workers compensation or motor vehicle accidents. Collecting payment on behalf
of hospitals in a more timely manner. Adding Patient’s details to hospital data bases for payment
processing.
Customer service representative |Advantage Communications |Nov-
. Doing troubleshooting in the mobile phone department, and assisting customers with their queries.
Acknowledging, solving issues and needs of customers internationally and Providing prompt, accurate
and relevant information required. Create and maintain satisfied and dedicated customers through
excellent customer service skills
Engagement Specialist| Startek Jamaica/Accent Marketing Jamaica Limited | Sep 2014 – Nov 2015
Acknowledging, solving issues and needs of customers internationally and
Providing prompt, accurate and relevant information required.
Create and maintain satisfied and dedicated customers through excellent customer service skills.
Skill Area: Networking cameras, home electronics connection and operation and basic programming
COMPLIANCE OFFICER | KINGSTON AND ST. ANDREW CORPORATION (KSAC) | MAY-SEP2014
• Sorting property tax, taking calls, issuing notices, and also creating weekly reports.
RECEPTIONIST | TRED LABORATORIES | FEB 2012- DEC 2013
• Planning appointments, taking calls and ensuring that customers get technical support.
REFERENCES
Dave Watson (Mr.)
CEO
Tred Laboratories
1 Rennfield Drive, Kingston
Catherine.
Personal: -
Wayne Gentles (Mr.)
Team Leader
KSAC (Kingston and St. Andrew Corporation)
24 Church Street Kingston Jamaica, 24 Church St, Kingston
Kingston, Jamaica.
Personal: -
Seui-Andy D’Neil Knight (Mr.)
Retention Agent
Dream Reach Virtuals
1556 Spinnet Way Waterford P.O. St.
Personal: -/(876) 384-
Kevorn Gabriel (Mr.)
Supervisor
Advantage Communications Inc.
25 Dominica Drive 2nd Floor, New
Personal: -
