Jodie Ann Chen Powell

BOG WALK, JAMAICA •-• - JODIE-ANN CHEN-POWELL Executive Assistant / Administrative Support PROFESSIONAL SUMMARY Detail – oriented and tech-savvy Executive Assistant with over 8 years of comprehensive experience in customer service, onboarding, and administrative roles. Demonstrates expertise in conflict resolution, communication, and CRM systems, driving enhanced customer satisfaction and operational efficiency. Eager to leverage extensive skills in training and communication to contribute to a dynamic team environment, driving innovation and growth. SKILLS Customer Service, Administrative Assistance, Data Entry, Database Management, Scheduling, Calendar Management, Email Management, Complaint Resolution, Conflict Handling, Onboarding, Training, Sales, Lead Generation, Microsoft Office, EHR/CRM Systems, Communication. EMPLOYMENT HISTORY CUSTOMER ONBOARDING SPECIALIST Apr 2022 - Present Trident BPO Remote • Delivered onboarding and welcome calls to new customers, ensuring smooth transition and familiarity with software. • Conducted concierge calls, providing 1-hour walkthroughs of platform features to improve user adoption. • Updated and maintained customer databases with accurate contact information. • Responded promptly to customer inquiries via email, improving satisfaction and retention. • Result: Enhanced customer onboarding experience, leading to increased engagement and reduced support tickets. INSIDE SALES AGENT PhoneAnimal Nov 2021 - Apr 2022 Austin, Remote • Maintained 7+ hours of outbound calling daily to prospective buyers and sellers. • Generated an average of 22 qualified seller nurtures per month and 1 buyer nurture per day. • Participated in all client and team training to stay updated on best practices. • Consistently exceeded sales pipeline goals and contributed to overall client revenue growth. CUSTOMER SERVICE REPRESENTATIVE / FRONT DESK Wisynco Group Limited Jul 2019 - Nov 2021 Spanish Town • Answered and directed high-volume calls, providing timely and accurate information to customers. • Processed customer orders, handled complaints, and ensured resolution in line with company policies. • Maintained filing systems and supported administrative operations. • Improved customer satisfaction by providing professional support and resolving issues efficiently. ADMINISTRATIVE ASSISTANT Embassy Services and Business Solutions • Answered calls, directed inquiries, and maintained organized filing systems. • Supported managers with document preparation, data entry, and scheduling. • Assisted with dictation and drafting correspondence. Nov 2018 - Jul 2019 Linstead • Increased office efficiency by streamlining administrative processes. EXECUTIVE ASSISTANT Jul 2016 - Oct 2018 Laribo Marketing & Consultants Ltd. Kingston • Managed executive calendars, coordinated meetings, and handled travel arrangements. • Screened and directed phone calls, emails, and correspondence. • Prioritized and managed multiple projects, ensuring deadlines were met. • Enabled executives to focus on strategic priorities by ensuring smooth daily operations. KINDERGARTEN TEACHER Sep 2015 - Jul 2016 Mickleton Preparatory School Linstead • Planned and implemented government-approved curriculum. • Introduced children to core subject areas, promoting academic and social development. • Created a nurturing and supportive classroom environment. EDUCATION DATA OPERATIONS LEVEL 1 & 2 Jul 2008 Stony Hill HEART Academy CXC, 5 SUBJECTS AT GENERAL PROFICIENCY St. Jago High School Jun 2007 REFERENCES AVAILABLE UPON REQUEST .