Jodi Holmes
Fairview Park, OH 44126 |- |-
Who I Am
Business Assistant with over 20 years’ experience, searching for a meaningful, world-improving position. Areas
of expertise are extensive and include writing, proofreading, editing, research, website maintenance, customer
service and data entry.
Education
B.A. | HEIDELBERG UNIVERSITY, TIFFIN, OH
• Triple-Major: English, Music, Communications/Theatre Arts
• Graduated Magna Cum Laude
• Earned 4.0/4.0 in English major
CLEVELAND STATE UNIVERSITY, CLEVELAND, OH
• Train the Trainer Certificate Program, completed 2007
• Technical Writing Certificate Program, completed 2008
Skills & Abilities
Advanced skills in:
• Microsoft: Excel, Word, PowerPoint,
Visio, Publisher, Outlook
• Adobe Acrobat Professional
• Web Surveyor, Survey Monkey
• Oracle: AP, WebCenter Content Mgmt.,
TeleService (CRM), UPK, Tutor
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Ethical and honest
Strong writer and researcher
Excellent communication, organizational,
and customer service skills
Self-motivated, quick learner, analytical
thinker, problem-solver and team player
Experience
SENIOR ASSISTANT | EATON CORPORATION | JANUARY 2007 – MAY 2018
1000 EATON BLVD, BEACHWOOD, OH 44122 |-
• Created, edited and proofread process documentation for multiple teams using numerous software
tools • Wrote, proofread, prepared and distributed customer communications • Compiled, proofread
and distributed quarterly newsletter • Created yearly customer surveys, assembled data and created
50+ reports • Maintained intranet and trained others on website software • Researched benchmarks
for all finance metrics • Provided customer service & support through service catalog software (CRM) •
Participated in remote, global project teams • Facilitated Lean events and suggested and supported
process improvements • Researched software questions and provided guidance to users through email,
instant message, CRM, the website or documentation • Managed group and personal email boxes •
ACCOUNTS PAYABLE ASSOCIATE | EATON CORPORATION | JULY 2000 – JANUARY- EATON BLVD, BEACHWOOD, OH 44122 |-
• Wrote, proofread and edited documentation and correspondence • Prepared & compiled peer reviews
• Presented training for team members & customers • Provided internal & external customer service
via phone, email and instant message • Entered invoices with speed and accuracy, researched and
released holds and monitored backlog • Audited expense reports • Operated scanning machines •
