Jodene Burnett

Jodene K.S. Burnett Elgin Town, Lucea Hanover Jamaica W.I. Cell: - Email:-_____________________________________________________________ Experience Customer Service Representative (TEMP), Contax360, September 2021-December 2021 Assist Customers with Portraits Assist Customers to use the Website (Lifetouch) Customer Service Representative, Collective Solutions, November 2019-May 2020 Assist Customers to track their packages and advise them of delivery details. Also help customers to shop. Customer Service Representative, Itelbpo Smart Solution, May 2019 - October 2019 A Customer Service Representative that explains Billing details, Service Technician and Upselling Products and Services. Customer Service Representative, Teleperformance Jamaica April 2018-April 2019 Communicate on the Telephone Adding Customer’s Document/Information to file for Employment Customer Care Representative, Advance Call Centre of Technologies- Communicate on the Telephone Explain Billing Information Promote Products and Service to Customers Customer Care Representative, Xerox Montego Bay- Communicate on the Telephone/transfer to relevant departments Customer Care Service Reservations in Flights Promote products in flights to Customers Booking Pet Travel/Shipping of Live Pets Customer Service Representative, City Optical Montego Bay- Assist customers with queries about Eyewears Update customers file with information about their eye diagnosis Education Culloden Vocational Institute (H.E.A.R.T.) - Front Desk Level 1 & 2 Grange Hill High School-Evening Institute Principle of Accounts - CXC - Grade 3 Principle of Business - CXC - Grade 3 Mount Alvernia High School - English Language - CXC- Grade 2 Office Procedures -CXC -Grade 3 - Qualifications and Achievements Competence in Front Office Agent - Level 1 & 2 -Culloden Heart Vocational Institute Front Office Operations Training - 6 weeks - Hospitality Training Programme Front Office/Housekeeping - 8 weeks - Black River Guest House 2 CXC Subjects - Mount Alvernia High School 2 CXC Subjects - Grange Hill High School Evening Institute President of Sign Language Club - Mount Alvernia High School Member of Inter-School Christian Fellowship - Mount Alvernia High School Team Member - Team Jamaica Training Secretary of the Parent Teacher Association - Sterling Early Childhood Institute Assistant Secretary - Elgin Town Star Community Youth Club Skills and Interests Reading Sightseeing Spending Time with Children Cooking/Baking References A list of references will be made available upon request