DASSUN, JOCHELLE D.
Retirement Service Specialist, Virtual Assistant, Freelance Web
Developer And Data Encoder
Contact me
Work history summary
Retirement Plan Specialist, Wells Fargo
-https://www.linkedin.com/in/joc
helle-dassun-/
https://www.facebook.com/joch
elle.dassun/
Taguig City, Philippines |2020 - Current
Educated clients on various financial matters and provided professional recommendations on
investment opportunities, products and services based on each client’s individual needs.
Helped clients plan for and fund retirements using mutual funds and other options to manage,
customize and diversify portfolio.
Tutor (part Time), Acadsoc
SKILLS SUMMARY
Tax law expertise
Retirement needs
MS Excel
Complaint resolution
Good listening skills
Multi-line phone talent
Technical Support
Verbal and written
communication
Spread sheet management
Filing and data archiving
Sorting and labelling
Billing expert
Meeting minutes
PROFESSIONAL SUMMARY
Decisive planner and problem-solver with
understanding of marketing and sales
strategies. Customer Support with over 6 years
of successful experience in Billing, Technical,
Sales, Web developing and Virtual Assistant.
Recognized consistently for performance
excellence and contributions to success in BPO
industry. Enthusiastic VA and Customer Support
eager to contribute to team success through
hard work, attention to detail and excellent
organizational skills. Organized Virtual Assistant
dedicated to improving accuracy and efficiency
by maintaining and developing administrative
and procedural processes.
Taguig City, Philippines |2019 - 2020
Mentoring Chinese children who wants to learn how to speak and write English properly and
Meeting 100% completion on their module on a daily basis
Quality Assurance Analyst, Acquire BPO
Pasig, Philippines |2019 - 2020
Increased efficiency and performance by monitoring team member productivity and providing
feedback. Auditing 20 calls per day
Sending End of Day, End of week and End of Month reports to US Client
Call calibration with US Client to ensure the margin of errors.
Customer Service Representative, Sitel Philippines
Pasig, Philippines |2016 - 2018
Responded to customer requests for products, services and company information.
Offered advice and assistance to customers, paying attention to special needs or wants.
Maintained customer satisfaction with forward-thinking strategies focused on addressing
customer needs and resolving concerns.
Sales Associate I, Convergys Philippines
Mandaluyong, Philippines |2015 - 2016
Collaborated with clients to maintain relationships and provide customers with thorough support
and guidance. Educated customers on promotions to enhance sales.
Processed product returns and assisted customers with other selections.
