Jochelle M.
Buncio
GRAPHIC DESIGNER | CUSTOMER
SERVICE
REPRESENTATIVE/TRAINER
SPECIALIZATIONS
• Customer Service Representative
• Digital Product Designing
• Photo and Video Editing
• Social Media Manager
CONTACT INFORMATION
--@jochellebuncio
Block 2, Lot 53, Azalea Homes,
Sapang Maisac, Mexico,
Pampanga
EDUCATIONAL BACKGROUND
West Visayas State University- Himamaylan
Campus
Bachelor of Secondary Education-Major in
English
WORK EXPERIENCES
TTRAINER
UNITED HEALTHCARE | TELETECH
OCTOBER 2022 -PRESENT
Responsible for training and facilitating trainees to
become ready in the field
Managing development and reports to training
team and identify learning gaps
Has experienced online learning management
systems and in conducting virtual training
SUBJECT MATTER EXPERT |
NESTING COACH
UNITED HEALTHCARE | TELETECH
JUNE 2021- DECEMBER 2021
Lead a team of 20 or more on their nesting phase
Responsible for providing training and education to
Customer Service Representatives Trainees to
ensure they are equipped with the necessary skills
to resolve customer issues in a timely manner and
meet operational metrics
CUSTOMER SERVICE REPRESENTATIVE
UNITED HEALTHCARE | TELETECH
JULY 2020 - OCTOBER 2022
Assist patients with their queries about plan benefits
and eligibility, medical claims and prescriptions
Process payment
Calling doctor's office to set appointments
Calling pharmacies
Assist patients with the website (password reset,
registration and navigation)
Checking and calling provider
Sending paper works (billing statements, explanation
of benefits, evidence of coverage, forms and
membership card etc)
CUSTOMER SERVICE
REPRESENTATIVE |
TECHNICAL SUPPORT
TELSTRA TELECOMMUNICATIONS
COMPANY | TELETECH
OCTOBER 2018 - MAY 2020
Answering inbound phone calls and live
chat providing high level customer service
involving billing, order processing,
complaints
Offer services, gadgets and about
international roaming to customer that
best suit their travel needs
Troubleshooting computer internet
connection and mobile networks,
password reset, account creation and
many more
Create tickets for Level 2 support
Conduct basic to complex
troubleshooting using questionnaires to
find out the level of support needed
Responding in a timely manner to service
issues and requests
GRAPHIC DESIGNER
UHD TARPAULIN PRINTING SHOP
SEPTEMBER 2017 - JULY 2018
Designed numerous concepts that will be
applied to real products of clients
Created graphic marketing designs such
flyers, tarpaulin, invitation cards etc.
Managed up to five projects at a time
