Jochebel Pepple

JOCHEBEL GRATEFUL PEPPLE Tel: - Email:- PROFILE: Dynamic, dedicated and passionate individual with a foundation in film production, editing and script writing. A quick learner with a commitment to excellence and a genuine passion for storytelling and visual communication. Excited about the opportunity to grow and learn from experienced professionals in the industry. Core Values: Continuous learning, Self-development, Integrity, excellence, Teamwork and Collaboration and respect for people. WORK EXPERIENCE DIVINE BENEFITS INSURANCE June 2023 – Sept 2023 Position: CUSTOMER RELATIONS EXPERT Responsibilities: • Managed and maintained positive relationships with clients through effective communication and timely responses. • Addressed customer Inquiries, concerns and complaints with professionalism and courtesy. • Ensured customer satisfaction by providing accurate information and timely solutions. • Demonstrated excellent written and verbal communication skills in interactions with clients and team members. • Maintained accurate and up-to-date records of client interactions and transactions. • Conducted data entry tasks with a high level of accuracy and attention to detail. JOKONS FIRE SERVICES NIG LTD Jan 2020 – April 2023 Position: ADMINISTRATIVE ASSSISTANT Responsibilities: • • • • • • • Assist in managing day-to-day operations, including scheduling appointments and coordinating meetings. Manage and update databases, spreadsheets, and other office records. Manage calendars for executives and team members. Perform data entry tasks with a high level of attention to detail. Prepare travel itineraries and ensure all necessary documentation is in order. Handle multiple tasks simultaneously, prioritizing effectively to meet deadlines. Handle sensitive information with discretion and maintain confidentiality. SOTOJA RESOURCES AND LOGISTICS LTD March 2019 – Nov 2019 Position: CUSTOMER RELATIONS, BUSINESS DEVELOPMENT Responsibility: • • • • • • Conducted market research to identify industry trends, competitive landscapes and potential business opportunities. Developed and executed strategies for lead generation, identifying and qualifying potential clients. Provided clients with product and service information, educating them on features and benefits to enhance their understanding. Help customers complete their purchases to enhance their experience Provide appropriate solutions and alternatives on time Utilized feedback to implement changes and optimize customer interaction GOOGLE DIGITAL SKILLS AFRICA July 2017 – March 2018 Position: QUALITY ASSESSOR Responsibilities: • • Observe live training sessions to assess the effectiveness of trainers and facilitators in delivering content Analyze participant feedback and evaluations to identify strengths and areas for improvement in the training program. • Ensure that training materials and delivery methods comply with Google’s quality standards and guidelines. • Assess the accessibility and inclusivity of training materials to ensure they meet the needs of diverse learners. EDUCATIONAL BACKGROUND INSTITUTION QUALIFICATION DATE ● University of Port Harcourt Bachelor of Arts (Linguistics and Communication Studies) Second Class upper division (2.1) - SSCE - ▪ ● Federal Government Girls College Ibusa, Delta State CERTIFICATIONS ● Diploma in Modern Human Resource Management (Online Course) -2023 ● Fundamentals of Human Resource Management (Online Course) – 2023 ● Diploma in Customer Service Relationship (Online Course) – April 2019 SKILLS • Excellent communication skills. • Social Media Engagement. • Script Writing. • Creative Storytelling. • Music Knowledge. • Multitasking. • Team Collaboration • Time Management • People Management HOBBIES AND INTERESTS ● Public Speaking ● ● ● ● ● ● ● Volunteer work Event Management Meeting People Traveling Music (Singing and listening) Sports (Aerobics) Reading REFEREES: Available on Request