Jocelyn Abergas Palima
Operations Supervisor
Dumaguete City, Philippines--
Skills
Customer Relations
Staff Management
Documentation and control
Workflow planning
Work History
February 2021 – Present
Operations Supervisor
Qualfon Philippines Incorporated, Dumaguete City
Provides coaching and mentoring to agents or staff. This
varies from performance, quality, attendance, and
professional growth of the employee.
Evaluates the performance of the staff.
Conducts and reviews performance for regularization
evaluation, month-to-month performance measurement, and
promotion endorsements.
Develops potential leaders to become future lead personnel.
Prepares team performances for Business Review.
Analyzes report for team interpretation and action planning.
Conducts and attends meetings and calibration for business
improvement planning and action development.
Processes human resources forms from employee
requirements, disciplining and sanction issuance, and
preparation to separation forms.
Prepares time reports of each staff in the team for payroll
purposes.
Conducts up-training for company and product updates or
revisions.
Implements the company’s rules, regulations, and code of
conduct.
Attends to escalation and email responses to clients.
Provides and creates recruitment guidelines to identify the
campaign’s suitable candidates.
Calculate staff requirements based on the assigned orders
and clients’ demands.
May 2013 – January 2021
Subject-Matter-Expert (SME)
Qualfon Philippines Incorporated, Dumaguete City
Checks previous day audit reports and provides the areas of
opportunities to team
Regularly attend webinars with client meetings.
Conducts Audits and Quality and Product Checks
Conducts Root Cause Analysis
Education
2008 – 2012
Bachelor of Science in Office Systems Management (BSOSM)
Negros Oriental State University-Main Campus – Dumaguete City
Certifications
July 2017
Six Sigma Greenbelt Certified
July 2017
Leadership Academy
December 2022
You Matter With Mike Kudos Awardee
