Jocelyn Padilla

Jocelyn Padilla Dynamic, creative, motivated, goal-oriented and compassionate professional. Stoughton, MA 02072-- Dynamic, creative, motivated, goal-oriented and compassionate professional with 10+ years in customer service, sales social media management and education. Filmmaker, director, writer, producer. Sexual health educator and workshop instructor. Willing to relocate: Anywhere Authorized to work in the US for any employer Work Experience Data Entry and Research Upwork/Self-Employed - New York, NY January 2022 to Present In charge of researching films, clips, quotes, and adding and updating Excel spreadsheet in preparation for an app launch. Freelance Writer Bedbible.com - Boston, MA January 2022 to Present Freelance writer in charge of creating reviews and article blog roundup reviews for a sexual wellness website. Customer Service Representative/Educator Adam and Eve - Norwood, MA August 2021 to Present Adam & Eve retail stores are up-scale specialty retail boutiques for discerning couples, women, and men. Our stores invoke the quality, class and comfort associated with the Adam & Eve brand. Specifically designed to provide our customers a refined upscale alternative to online and catalog shopping, each store offers a wide variety and upscale selection of women and men’s apparel, lingerie, hosiery, shoes, games, novelties, massage lotions, DVDs, and instructional/self help manuals and books. Traveling Instructor Barbizon USA - Boston, MA August 2021 to Present • Train new talent in Modeling, Acting, Singing, and Dancing • Supportive, high energy, upbeat, energy Shipt Shopper Shipt Inc - Boston, MA January 2021 to Present • Shop groceries for customers in a timely manner, and drop-off in the scheduled time slots. • Provide excellent customer service by communicating with the customer and shopping for the correct ordered items. • Using problems solving skills to find the right substitutions in case of unstocked items. • Delivering food safely in temperature insulated bags, Solo-Entrepreneur Adventurous Aphrodite - Boston, MA January 2020 to Present • Adventurous Aphrodite is an adult intimacy, relationship, and life coaching business and service. • We give the person the tools and knowledge to unleash their inner sensual being and help a person learn to live their best life through intimacy and human connection. • Educational workshops. Hostess House of Brews - Stoughton Junction, MA October 2020 to May 2021 • Greet and acknowledge guests and seat patrons by escorting them to assigned table or communicate delays and offer additional services such as beverages to keep them occupied while waiting. • Present menus, create a personal dining experience, answer questions, and offer information on menu items, beverages, and specials. • Accept and organize reservations, and prioritize reservations to accommodate customers. • Prepare seating assignments prior to service and present a plan to the restaurant during the pre-shift meeting. • Walkthrough dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs. • Addressed guest requests or complaints and escalated major complaints to the manager. Hostess Davios Italian Steakhouse - Foxborough, MA October 2020 to January 2021 • Energetic Hostess providing world-class customer service to guests in upscale and high volume restaurant. • Highly skilled in planning service workflows, coordinating dining room staff, and managing patron reservations. • Demonstrated success in working with restaurant staff to create unique dining experiences and upholding high-quality standards. • Inspected dining room for cleanliness, proper supply levels, Live Stream Guest Host Performer Studios: Beautiful Broken TV - Quincy, MA June 2020 to August 2020 • Every third Tuesday of the month I am a guest host on Beautiful Broken Live Stream TV at Performer Studios in Quincy, MA. We discuss various topics to uplift, inform and challenge the viewer's perspectives as we explore a wide range of topics in each episode. • Assisted with branding and PR materials for the show. Club Manager Planet Fitness - Stoughton, MA November 2019 to August 2020 • Recruit, hire, train and develop a high-performing staff consisting of Assistant Managers, Member Service Representatives, Trainers, and Custodians. • Create and maintain a welcoming atmosphere for all members, prospective members, and guests and ensure staff follows superior customer service guidelines. • Schedule staff and ensure all shifts are covered. • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals. • Administration and processing of all weekly/bi-weekly employee payroll. • Resolve employee issues or concerns. • Manage disciplinary/termination activities. • Involved in all front desk related activities including: • Answer phones in a friendly manner and assist callers with a variety of questions. • Check members into the system. • New member sign-up. • Take prospective members on tours. • Facilitate all member requests, issues, and questions. • Ensure prompt opening/closing of the gym. • Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily. • Ensure the safety of employees, members, and club property. • Determine and communicate equipment repair promptly. • Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions. • Authorize expenditures and refunds. • Make daily bank deposits. • Prepare all HR-related forms and send to Corporate Payroll Team. • Track statistics and reports (weekly, monthly, annually). • Backup support for any absent employee. Social Media Manager/Content Creator Amor Oral Personal Lubrication - Houston, TX July 2019 to November 2019 • Manage and create original, educational, attractive and engaging content, copy, graphics and posts for the company’s social media platforms for an adult product online. • Two published articles for College Now magazine promoting sex health education and Amor Oral Lube. • Using social media marketing tools to create and maintain the company’s brand • Working with marketing professionals to develop social media marketing campaigns • Interacting with customers and other stakeholders via the company’s social media accounts • Analyzing the company’s digital marketing plan and social media strategy and identifying strategic weaknesses and making recommendations for improvements • Researching social media trends and informing management of changes that are relevant to the company’s marketing activities • Setting key performance indicators (KPIs) for social media campaigns, such as targets for a certain number of shares or likes and measuring a campaign’s performance against the KPIs Social Media Content Creator Refined Connections July 2019 to November 2019 In charge of content creation, graphic design and editing of photos for six clients: • Omak Stampede • Hair Hustlers App • Ncac Omak • Sunset Marina Condos • Omak PAC • Jones Bros Construction Social Media Manager/Content Creator Allo Montessori Playscape - Boston, MA May 2019 to November 2019 • Manage and create original, fun, engaging content, copy, graphics and posts on social media platforms for families. • Building customer leads/email lists and creating content for monthly newsletters. • Event planning and development of quality educational programing for children 0-7 years old. • Physical liaison between Allo’s owner and their customers with a high conversion rate of membership Freelance Filmmaker:Writer, Director, Actor, Producer JP Productions - Boston, MA January 2011 to July 2019 Director. Assistant Director. Producer. Writer. Social Media/Marketing • • • • • • • Supervise a crew of 20+ people on set. Acting as a creative liaison between director and crew. Creating and distributing press releases, marketing materials. Liaison with the press. Facilitating fundraising activities and cultivating a successful online fundraising campaign. Screenplay writer Film producer Guest Services/Overnight Cleaner Planet Fitness Stoughton - Brockton, MA May 2018 to May 2019 • Maintain a high average of gym membership sales by implementing empathy, listening, and communication skills to create a non-judgmental, trustworthy and compassionate space for prospective members and established members alike. • Keeping a positive attitude that supports co-workers and members. Instilling Planet Fitness's CORE values to uplift and inspire both staff and members. • Following strict protocol for the cleanliness and upkeep of a large gym on weekends. Ensuring that members have a clean gym to use every day. • Duties include mopping, power washing with a machine, sweeping, wiping down surfaces, vacuuming, emptying trash cans, cleaning tanning beds and massage chairs/beds, scrubbing showers and toilets. Sexual Health Educator Babeland - New York, NY July 2016 to May 2018 • Comprehensive knowledge of products, sexual safety and warranties. • Implementing Babeland's mission of sex positivity, honest education, and inclusivity of all sexualities and people. • Staffing and teaching a wide range of workshops/events. Including minis, partnered/public and private events, off-site, full-lengths, and in-house college/university teaching events. • Keep A/T and UPT to company standards, going above and beyond sales goals expected. Creating personals goals for myself and achieving them. Shift Supervisor Life Is Good - Newport, RI April 2013 to February 2016 • • • • • • • • • • • • • • • • • • • • Assigns tasks to employees. Oversees opening and closing of store or warehouse. Schedules employee hours and shifts. Monitors employee work habits and makes sure tasks are completed in a timely fashion. Conducts performance reviews. Writes up reports of employee behavior or customer complaints. Keeps work area clean and organized. Motivates employees and offers incentives for strong work performances. Welcomes customers in a retail setting. Addresses and resolves customer complaints. Responds quickly and practically to emergencies, crises, or unexpected problems during the shift. Ensures that customers are satisfied and find what they are looking for. Restocks merchandise. Takes store or warehouse inventory. Makes sure daily production and/or sales goals are met. Counts out registers at shift’s end if working in a retail setting. Ensures that inventory is accounted for. Keeps supervisor and upper-level management apprised of daily operations. Processes paperwork for HR or upper management as required. Trains new employees. Education B.A in Theatre Education Emerson College - Boston, MA Skills • Sales (10+ years) • Powerpoint (10+ years) • Receptionist (5 years) • Data Entry (5 years) • Customer Service (10+ years) • Social Media Marketing (5 years) • Content Creation (5 years) • Facebook • Digital Marketing • Email Marketing • Hootsuite • Social Media • Photoshop • Web Design • Social Media Management • Graphic Design • Google Analytics • Search Engine Optimization (SEO) • WordPress • Branding • Copywriting • Social Media Management • Blogging • Content Management • Proofreading • OpenTable • Teaching • Public speaking • Classroom management Languages • English - Expert • Spanish - Beginner Certifications and Licenses CPR/AED Present First Aid Certification Assessments Cashier Skills — Proficient April 2020 Calculating retail transactions and knowing cash drawer policies and procedures. Full results: Proficient Brand Ambassador — Highly Proficient March 2020 Promoting brand awareness and sales. Full results: Highly Proficient Customer Focus & Orientation — Highly Proficient February 2020 Responding to customer situations with sensitivity Full results: Highly Proficient Retail Skills: Shelf Stocking — Proficient October 2019 Receiving and storing merchandise or product. Full results: Proficient Marketing — Proficient October 2019 Understanding a target audience and how to best communicate with them. Full results: Proficient Retail Customer Service — Expert April 2019 Measures a candidate's ability to comprehend and respond appropriately to retail customer needs. Full results: Expert Food Service: Customer Situations — Highly Proficient January 2020 Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting. Full results: Highly Proficient Written Communication — Completed September 2019 Best practices for writing, including grammar, style, clarity, and brevity. Full results: Completed Search Engine Optimization — Completed March 2020 Interpreting online website performance metrics and understanding search engine optimization tactics Full results: Completed Retail customer service — Highly Proficient October 2020 Comprehending and responding to retail customer needs Full results: Highly Proficient Customer focus & orientation — Proficient May 2021 Responding to customer situations with sensitivity Full results: Proficient Customer service — Highly Proficient January 2021 Identifying and resolving common customer issues Full results: Highly Proficient Customer service fit — Familiar June 2020 Measures the traits that are important for success for customer service roles. Full results: Familiar Work style: Reliability — Highly Proficient July 2021 Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient Social media — Familiar September 2021 Knowledge of popular social media platforms, features, and functions Full results: Familiar Call center customer service — Highly Proficient December 2020 Applying customer service skills in a call center setting Full results: Highly Proficient Marketing — Proficient July 2021 Understanding a target audience and how to best communicate with them Full results: Proficient Sales skills — Proficient October 2020 Influencing and negotiating with customers Full results: Proficient Written communication — Familiar January 2021 Best practices for writing, including grammar, style, clarity, and brevity Full results: Familiar Work motivation — Completed May 2021 Level of motivation and discipline applied toward work Full results: Completed Front desk agent (hotel) — Proficient June 2020 Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient Supervisory skills: Interpersonal skills — Familiar June 2020 Fostering a collaborative environment and conducting difficult conversations Full results: Familiar Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. Publications Let's Talk About Lube Fact VS. Fiction http://www.collegenews.com/article/lets-talk-lube-fact-versus-fiction/ June 2019 By offering the world’s largest selection of flavored lube, Amor Oral is the leading provider of personal lubricant for monantic rendezvous and memorable night of passion. Extra yummy and professionally formulated using only pure quality food-grade ingredients our organic lubes are the yummiest and safest lubricant solutions for lovers. Start reinventing your sex life at https://amororal.com/. Shaken Not Stirred: Top Five Cocktails That Never Go Out Of Style https://www.touchoftexaswv.com/blog1 July 2019 Monthly articles about drinking to promote the nightclub A Touch of Texas.