Jocelyn Jiao

JOCELYN JIAO CONTACT Block 38 Lot 18 Phase 1 Tierra Nevada, General Trias, Cavite Mobile: -- OBJECTIVE To obtain a position wherein my knowledge and skills can be effectively utilized to increase profitability and where I can maximize my experiences to deliver high quality customer service. Also, to achieve professional growth. EXPERIENCE December 2018 - Present Virtual Assistant – Freelance Tasks: • Email Management • Email Marketing • Recruitment • Database Management • Data Entry • Lead Generation • Research works • Social Media content creation and management • Customer Service • Other ad hoc tasks requested January 2016 – December 2018 Sales Operations – Specialist - MAPFRE Insular Insurance Corporation Tasks: • Handling of sales and operational concerns of branches nationwide • Creation of marketing drives and campaigns to boost company’s premium production • Training of Insurance Agents • Event management • Formulation and implementation of new manuals and guidelines for branches nationwide • Generation and presentation of production reports • Filing and renewal of Company’s and agents’ insurance licenses • Administration of Sales Unit Mailbox May 2013 – January 2016 Dealer Assigned Insurance Coordinator - MAPFRE Insular Insurance Corporation Tasks: • Issuance and renewal of insurance policies • Cross-selling and upselling of company’s products and services • Handling of client’s concerns and queries • Filing of client’s insurance claims • Achieving yearly production quota • Assisting on insurance premium collection • Creation of production reports SKILLS • • • • • • Above average communication skills Fluency in writing and speaking English Ability to work with little or no supervision Able to multitask and work well under pressure Flexible Team Player Productive worker with solid work ethic TOOLS • • • • • • Google Apps - Gmail, Google Drive, Google Calendar, etc. Microsoft office - Word, Excel, Power Point, Outlook, etc. Image Editor - Canva, Pixlr, Green Island, etc. Social Media platforms - Facebook, Twitter, Instagram, LinkedIn, etc. Email Marketing platforms - MailChimp, Active Campaign CRM - Zoho, Bullhorn, Job Adder EDUCATION Lyceum of the Philippines University – Cavite Campus Bachelor of Science in International Travel and Tourism 2008 - 2012 REFERENCES [Available upon request]