EMPLOYMENT HISTORY
Hotel Operations Assistant
Disney Cruise Line (2007 - 2020)
JOCELYN
DEDORO
GENERAL VIRTUAL
ASSISTANT
Manage and oversee all communication from the Hotel
Director’s office.
Transcribe and distribute minutes from the Hotel Director’s
meetings and other meetings as directed.
Prepare memos, letters, spreadsheets, expense reports and
other correspondence.
Compile Cruise Reports from all departments and forward
same to the Vice President of Disney Cruise Line.
Handle crew contracts and generate disciplinary action
forms.
Work closely with Walt Disney World (WDW) Marketing with
VIPs and am involved in various media relations activities.
Guest Services
Disney Cruise Line (2000 - 2007)
PERSONAL PROFILE
I have been a Hotel Operation Assistant
in passenger ship for the past five and
half years, giving our guests and crew an
exceptional service. I handle Crew
contract, generate disciple action form
and work closely with Walt Disney World
Marketing for vip's.
PERSONAL SKILLS
- Self -motivated
- Flexible
- I value quality of work
- Quick learner
- Can work with minimal supervision
I handled different position in guest services : Clearance
Officer, Training coordinator, Crew office Assistant,
Concierge Host/ess
Responsible for all administration support for Crew Service
Manager including crew sign-on process, crew port papers
and crew sign-off
Checks all passport documents ( Guests and Crew)
Mentor and Train new hires on board, making them feels
welcome, comfortable, confident and knowledgeable in
their role. Assisting with their transition into the role and
ship life, using patience, empathy and understanding to
help them be successful and have a clear understanding of
their expectations
Liaise with Guest Service Managers and Manager of Guest
Service (Ship Purser) in providing exceptional team work
and team motivation for support on the front desk and in
the back office.
Conduct presentations during Team Meeting for Training
purposes
Worked closely with all higher paying Guests in Concierge
level suites.
PROFESSIONAL SKILLS
- E-mail marketing and management
- Social media marketing
- Mailchimp
- Basic Graphic Design using Canva
- e-commerce Management
- WordPress Management
- Mailchimp
CONTACT INFORMATION
www.facebook.com/joybd122/
Pacita Complex Laguna, Philippines
EDUCATIONAL HISTORY
AMA Computer College
Bachelor of Science in Computer Science
1986 - 1990
OTHER STUDIES
LEJIT ACADEMY
General Virtual Assistant
2021
San Pedro Technical Institute
Basic Photography
2013
