Jocelyn Dayson

 JOCELYN DAYSON - SITIO SANTA MARIA, BAUAN BATANGAS - Obtain a job where I can use my exceptional interpersonal and communication skills to resolve customer issues and foster a positive relationship between the customers and the company. Experience technical support representative concentrix september 2019 – present Technical support representative for directv and at&t internet service, Help customers to fix the connection on their cable and internet service by providing the step by step procedure over the phone. customer service representative sitel october 2015 – may 2019 Assisting the customer on disputing possible inaccuracy on their credit report, processing an investigation for fraud information, and selling a monitoring service to protect the customer’s information against perpetrators. waitress club muse may 2014– september 2014 Taking customer’s order and serve. cashier susan sy grocery august 2011 – january 2012 Scanning customer’s grocery items and receiving payment. sales clerk sm hypermarket september 2009 – april 2010 Arranging the liquors on their shelves and helping the customers out some times in choosing the best alcoholic beverage. Making sure to reach the quota while providing the best customer experience. sales representative robinson’s department store february 2009 – july 2009 Selling maternity clothes and making sure to reach the quota despite of having multiple competitors. EDUCATION philippine normal university BS education june 2010 to march 2011 UNDERGRADUATE MARIANO MARCOS MEMORIAL HIGH SCHOOL GRADUATED YEAR 2007 KASIGLAHAN VILLAGE ELEMENTARY SCHOOL GRADUATED YEAR 2003 SKILLS *Dealing with calls in a highly professional manner. * Handling complaints in a diplomatic way * Responding to customers who have special communication needs, such as language difficulties or disabilities. *Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail *Demonstrated ability to learn new skills and apply the knowledge. *Answering queries quickly and efficiently. *Quickly understanding a caller’s point of view and empathize with them. *Quick and accurate processing of customer’s request. ACHIEVEMENTS *Account’s top agent for multiple quarter in SITEL 2018 *Best in CSAT for multiple months *Team’s top seller in SITEL 2015 *Best in AHT within 1 month of training in CONCENTRIX for directv account. 2019 *Top 8th agent in 2 consecutive months after the training for directv.