Jocelyn Berin

JOCELYN A. BERIN Executive Virtual Assistant About Me-- De Castro Sta. Lucia, Pasig City https://iamjoy722.wixsite.com/ EDUCATION I am an MBA graduate in Business Marketing with expertise in operations, finance, and customer relations. I expand my capabilities, I have undergone specialized Virtual Assistant training. As an Executive Virtual Assistant, I leverage my expertise to provide high-level administrative and operational support. Through specialized Virtual Assistant training, I have refined my skills in organization, efficiency, and results-driven solutions to help executives and businesses operate seamlessly and achieve their goals. WORK EXPERIENCE Master Business Administration 2020 - 2025 Philippine School of Business Administration Myson Lending Incestors, Inc. 2019 - 2022 Bachelor of Business Marketing St. Paul University Manila 1996 - 2000 TRAININGS AND CERTIFICATIONS Master Virtual Assistant Surge Freelance Marketplace 2025 Operational Manager Prepares comprehensive financial report using Google Sheets Increased team efficiency by streamlining processes Managed email correspondence for multiple executives 2013 - 2020 Myson Documentation Services General Manager Oversees documentation services operations, ensuring efficiency, accuracy, and compliance. Responsible for strategy, team leadership, process optimization, and client management. SKILLS Bookkeeping and Financial Management Proficiency in communication tools Time management Data Entry and Organization Research and Lead Generation Scheduling Confidentiality and Security 2000 - 2004 College Assurance Plan Philippines Customer Service Specialist Handled inquiries, resolved concerns, and provided professional assistance via email, chat, or telephone. Maintained accurate records, updated spreadsheets, and ensured data integrity of customers. JOCELYN A. BERIN Executive Virtual Assistant Technology Proficiency-- De Castro Sta. Lucia, Pasig City Microsoft Office Google Workspace Trello Notion Email - Gmail, Outlook https://iamjoy722.wixsite.com/ Soft Skills Adaptability Problem-solving Attention to Detail Organization Time Management Communication Proactive Confidentiality Teamwork & Collaboration Customer Service Orientation LANGUAGE Native, Bilingual REFERENCES Available upon request. Messaging Apps - Slack, MS Teams Video Conferencing - Zoom, Google Meet Social Media Messaging - Facebook Messenger, LinkedIn, Instagram DM Forum and Discussion Boards- Discord, Reddit Achievements Enhanced Financial Management using QuickBooks Increased clients Social Media Engagement through strategic content planning and engagement Calendar and Appointment Management reducing missed appointments through organized scheduling and reminders Strengthened Customer Support with high satisfaction rate from clients Improved Lead Generation, increased client leads I am excited about the opportunity to bring my expertise and dedication to your team. My skills in organization, efficiency, and problem-solving make me a valuable asset in streamlining operations and enhancing productivity. I would love to discuss how my services can support your business goals. Let’s connect and explore how I can contribute to your success!