Jocele Manla

I am an experienced Ops Team Lead with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Team Management, Coaching, Customer Service, and Customer Experience Management. I have also been a Leadership Coach working with multiple level of functions in the operations identifying roadblocks and successes in their way of coaching based on their people's learning styles.

I have been an Executive Assistant to CHRO and HR Operations Manager dealing with administrative works including data entry, appointment setting, email and calendar management. I prepare weekly, monthly, or quarterly reports. I am also skilled with building and maintaining confidential organizational records and documents.