Jocarie Manalo

 JOCARIE BARNUEVO MANALO Blk. 54 Lot 53 Bella Vista Subd. Bgy. Santiago General Trias Cavite Contact No. - Email Address: - OBJECTIVE: To provide excellent customer service and sales through timely response, accurate information ; on call resolution and proper, accurate and timely information processing. EDUCATIONAL BACKGROUND Tertiary:Bachelor of Science & Commerce – Major in Management Colegio de San Juan de Letran - Calamba Calamba, Laguna Graduated Year 2000 Secondary:Southeastern College Pasay City Graduated Year 1996 PROFESSIONAL EXPERIENCES LEAD GENERATION October - November 2018 AUTO/HEALTH/HOME INSURANCE CAMPAIGN Duties & Responsibilities: Responsible for prospecting, qualifying and generating new sales leads to support the Sales Team. Passes the qualified leads to the field sales team for follow up. TELEMARKETER/ APPOINTMENT SETTER April - October 2018 STUDENT LOAN CAMPAIGN Duties & Responsibilities: Making outbound calls to set appointments for outside reps Tracking daily phone calls Follow up and answering return calls/emails Other related duties as assigned CSR/ TRAVEL CONSULTANT January 2018 – September 2018 AEGIS PEOPLE SUPPORT Duties & Responsibilities: Liaising with clients over the phone or via email to discuss their travel requirements Advising clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and fares. Preparing customized itineraries to suit the clients’ preferences and budget. Making and confirming bookings, often via a Global Distribution System (computerized central reservation system. Issuing tickets or relevant documents. Providing up to date advice on travel regulations including visa and medical requirements, baggage limits, safety and local customs. Modifying existing bookings to suit a change in clients’ circumstances. ACCOUNT OFFICER/ REMITTANCE OFFICER Credit & Collection Department June 16, 2014 – January- LUZON HOUSING DEVELOPMENT CORP. Housing Developer/ Real Estate 1725 Adriatico St. cor. Alonzo St. Malate, Manila Duties & Responsibilities: Reconciles accounts with the general ledger  Handles general account queries Arranges payment of bills and accounts; check and bank payments; Keeps records of financial transactions; Responsible for answering questions, resolving problems and providing general assistance with the customers' accounts. Processes payments and stays on top of bills that need to be paid.  Sends bills to customers; processes refunds; Interacts customer on past-due accounts; and, works to resolve billing disputes. ONLINE SELLER October 2010 – May 2014 JBM SHOPPE ONLINE Personal Online Business Home-Based Duties & Responsibilities: Initiating sales conversations and making the selling process easy for customers. Asks customers questions and recommend the best product based on their desires and needs. Demonstrates how products work and let customers know about current deals. Processes payments and stays on top of bills that need to be paid.  Sends/delivers customers order. HEAD – UK RECRUITMENT March 17, 2008 – September 30, 2009 HUMAN AGGREGATES PHILIPPINES INC. International Recruitment Agency Unit 1106 Pearl of the Orient Tower 1240 Roxas Blvd., Ermita Manila Duties & Responsibilities: Handles Nurses and Caregivers for UK. Receives walk-in, call-in & Internet-based applications. Reviews applicants personal data sheets (bio-data). Conducts orientation to all interested applicants. Conducts preliminary interviews and pre-qualifies them for final interview. Follow-ups with, assists, and guides selected applicants in complying with documentary requirements such as passports, medical examinations, transcript of records, diploma, certifications and other supporting documents. In-charge in doing visa applications of candidates. Conducts Company orientation for departing student a day or two before flight departure. Prepares and maintains records of and monitors deployment. Prepares regular and special reports, such as deployment, available workers for selection, cancellations, and number of workers with visas and letter of acceptance. Corresponds with principals, prepares, records, and keeps file of communication. SERVICE COORDINATOR December 1, 2007 – March 14, 2008 MIDDLEBY WORLDWIDE PHILS. INC. Service Provider Warehouse 3, Las Piñas Commercial Complex No. 30 Real St., Alabang Zapote Road, Las Piñas City Duties & Responsibilities: Accepts and encodes call from clients regarding their technical needs. Notifies contractor all the clients’ complaint and coordinates their availability. Informs clients their repair schedule and see to it that the timetable is met. Checks and monitors call slip all the pending complaints. Prepares regular and special reports. Performs other duties as may be assigned. OPERATIONS ASSISTANT / ENCODER July 20, 2007 – December 15, 2007 MAGSAYSAY GLOBAL SERVICES, INC. International Recruitment Agency G.E. Antonino Bldg., T.M. Kalaw Ermita, Manila Duties & Responsibilities: Determines manpower requirement, selects qualified applicants, in coordination with the recruitment department and endorses for Client interview or acceptance. Monitors availability and placement readiness of newly accepted applicants and communicates it to the Client. Ensures that their pre-employment documents are complete and candidates are medically fit if such is required by the employer prior to start date. Prepares pre-screened candidates based on Client defined requirements and sees to it that placement timetable is met. Update Client on status of processing regularly, advise on any problem that could delay placement and provide possible solution to meet placement target. Prepares candidates and assessment profile for endorsement to client. Schedules candidates for Principal interview. Collects pre-employment requirement and ensure completeness and validity of documents until completion with the required training certificates using the document checklist as basis and insert in crew envelop and forward to documentation. Advises accepted crew regarding their schedule of PDOS, medical, training, induction, briefing. ACCOUNT MANAGER July 2005 – June 8, 2007 CONCORDE INTERNATIONAL HUMAN RESOURCE CORP. International Recruitment Agency 2nd Floor APP Bldg., 2584 A. Bonifacio St., Bangkal, Makati City Duties & Responsibilities: Receives walk-in, call-in & Internet-based applications. Conducts preliminary interviews and pre-qualifies them for final interview by principal. Assists applicants in signing/filling-up Company and Principal application forms. Assists and facilitates applicants’ video documentation and compliance with other documentary requirements. Prepares and packages application and video documents for transmittal to principals. Facilitates confirmation by selected applicants of their Job Order and then transmits confirmed Job Orders to principals. Follow-ups with, assists, and guides selected applicants in complying with documentary requirements such as passports, medical examinations, trade/employment certificates, clearances. Monitors status of visa applications. Relays updates to branches. Forwards documents to processing officer for processing to POEA. Inform branches of deployment schedule and advises branches of need for applicant to be in Manila. Conducts Company orientation for departing workers a day or two before flight departure. Prepares and maintains records of and monitors deployment, contract expiration, and welfare problems, such as run-away, deportations, repatriations, terminations. Prepares regular and special reports, such as deployment, available workers for selection, cancellations, and number of workers with visas and contracts. Corresponds with principals, prepares, records, and keeps file of communication. DOCUMENTATION OFFICER August 2003 – July 2005 AP SQUARE INTERNATIONAL SERVICES International Recruitment Agency 2537 A. Bonifacio St., Bangkal, Makati City Duties & Responsibilities: Assists applicants in signing/filling-up Company and Principal application forms after they are selected. Prepares and packages personal data sheets (bio-data) for transmittal to principals. Follows-up with, assists, and guides selected applicants in complying with documentary requirements. Forwards documents to processing officer upon receipt of visa for processing at POEA. Prepares regular and special reports to be submitted at the head of the office. LIAISON OFFICER August 2001 – August 2003 AP SQUARE INTERNATIONAL SERVICES International Recruitment Agency 2537 A. Bonifacio St., Bangkal, Makati City Duties & Responsibilities: Check all the documents given by the documentation officer. Process all the papers of the departing applicants to POEA. Records all the said documents such as E-RECEIPT number, OWWA Certificate, E-CARD & Passport number of the applicant. PERSONAL PROFILE Date of Birth:July 18, 1979 Place of Birth:Caloocan City Age:39 yrs. old Civil Status:Married Nationality:Filipino Height:5’1 Weight:110 lbs. Sex:Female Husbands Name:Jeffrey E. Manalo Fathers Name:Jose O. Barnuevo Occupation:Retired General Armed Forces of the Philippines Mothers Name:Estrelita Costibelo SEMINAR ATTENDED Strategic Planning & Team Building 8990 LUZON HOUSING DEVELOPMENT CORP. September 2018 Tier 4 Points Based System New Rules & Regulations VFS Global Services Sen. Gil Puyat Ave. Makati City March 2009 Enhancement Training and Strategic Planning Concorde International Human Resource Corporation Bangkal Makati City December 2005 SPECIAL SKILLS Computer Literate (Microsoft Word, Microsoft Excel, PowerPoint, Google Docs, Google Spreadsheet) Typing speed up to 50-60 wpm I hereby certified that the above information is true and correct. _____________________________________ JOCARIE B. MANALO