Jobille Torrices

Jobille Torrices A detail-oriented and highly organized administrative and marketing professional with experience in scheduling, customer communication, document preparation, and supporting daily business operations. I bring a strong background in managing calendars, coordinating meetings, maintaining accurate records, and assisting with social media and marketing-related tasks. With strong communication skills, a proactive work style, and a commitment to accuracy and professionalism, I am equipped to provide reliable support to fast-paced teams and contribute to seamless operational efficiency. WORK EXPERIENCE PERFORMANCE MARKETING EXECUTIVE GroupGTI - UK July 2024 - November 2025 EDUCATION Bachelor of Science in Marketing Ateneo de Davao University- GPA: 3.24 Technical Skills Canva Capcut Meta Zoho, Slacks, Clickup Maxemail Wix, Hubspot, Kajabi, Klaviyo, Wordpress, Squarespace Google workspace Microsoft apps SEO & Google Analytics FB, IG & Tiktok management EMR management Responsibilities: Processed 30–60 performance marketing requests per week from the Customer Success team, including email updates, social media adjustments, and promotional interventions. Managed incoming requests through email and internal systems, ensuring timely responses and accurate task execution. Tracked, monitored, and documented all intervention requests, maintaining organized logs and clear communication across teams. Coordinated cross-channel marketing interventions to ensure each request supported application targets and campaign goals. Verified client requirements with Customer Success and ensured all deliverables were completed according to specifications. Reviewed outcomes and supported performance reporting to help the team achieve or exceed projected application performance. Maintained detailed documentation, updated trackers, and prepared summaries to support workflow visibility and operational efficiency. VIRTUAL ASSISTANT & SOCIAL MEDIA COORDINATOR Freelance - USA Hospitality Sector (Part time) April 2023 - Sept 2025 Responsibilities: Provided comprehensive administrative and operational support to the CEO, managing day-to-day tasks and ensuring smooth business operations. Managed guest and customer communications across email, phone, SMS, and social media, ensuring prompt, friendly, and professional responses to inquiries, special requests, concerns, and follow-ups. Oversaw reservation and booking coordination, including guest check-ins/outs, accommodation allocations, dining reservations, and event space scheduling. Conducted lead communication by answering inquiries, clarifying requirements, sending quotations, and guiding potential customers through next steps. SOFT SKILLS Strong interpersonal communication Creativity & resourcefulness Time management & prioritization Problem-solving & critical thinking Technological adaptability Leadership & teamwork Attention to detail Reliability & accountability Organization & multitasking Proactive and self-directed Customer-oriented mindset Ability to work under minimal supervision HARD SKILLS Administrative support & office management Customer service & client communication Calendar management & scheduling Data entry & CRM record maintenance Documentation & file organization Research & report preparation Email marketing (HubSpot, Klaviyo, Maxemail) Content creation for digital platforms Social media management (Facebook, IG, TikTok) Graphic design using Canva Video editing (CapCut, basic editing tools) Website design/management (WordPress, Wix, Squarespace) CRM & tech tools (HubSpot, Zoho, ClickUp, Slack, Google Workspace) Basic analytics interpretation (Google Analytics, insights tools) Quotation preparation & lead coordination Workflow and pipeline management Handled administrative tasks such as documentation, CRM updates, quotation preparation, report generation, payment monitoring, and maintaining organized digital records. Maintained accurate data across systems by updating customer details, tracking status changes, and ensuring clean and complete information for internal use. Executed and optimized paid social media campaigns to increase engagement and booking conversions. Created, curated, and scheduled social media content to highlight services, promote special offers, and strengthen brand visibility. Ensured high customer satisfaction by proactively addressing concerns, maintaining clear communication, and resolving issues efficiently. Supported workflow organization by preparing daily updates, coordinating tasks with internal teams, and assisting in small operational projects as needed. MARKETING INTERN MAPLE FOOD VENTURES CORP. January- April 2024 Responsibilities: Conduct various market research, trends, and competitive analysis in Hospitality Industry specifically restaurant sector. Present different marketing promotions. Content creation Social media management ASSISTANT DIGITAL MARKETING ASSOCIATE Freelance - USA Finance Sector June 2022- July 2023 Responsibilities: Contributed to the development and execution of digital marketing strategies across diverse channels, including email, social media, and web platforms. Produced and edited video content for various social media campaigns. Managed and scheduled email communications for client outreach. Designed and developed various layouts for digital and print media. MARKET RESEARCH INTERVIEWER DYNATA GLOBAL August 2022- October 2022 Responsibilities: Conduct phone interviews using pre-approved scripts. Accurately record participant responses. Maintain neutrality and professionalism throughout. Adapt to different projects and survey types. LICENSE & CERTIFICATES Email Marketing HubSpot Academy Issued Sep 2025 - Expires Oct 2027 Klaviyo Product certificate Issued Sep 2025 · Expires Sep 2027