Jobette Taduran

Jobette Taduran To be affiliated with a globally competitive company where I can maximize my skills as a customer-centric professional for 7+ years - which will lead to me, becoming an asset to the company and be leverage to its rapid growth and success. Block 30 Lot 11 Tarhata Street Pembo Makati City, 1218 (-- EXPERIENCE SKILLS Shopee Philippines, ​BGC, Taguig City — S ​ enior Analyst Proficient computer literacy FEBRUARY 2020 - JUNE 2020 Proficient oral and written Under Customer Service Operation communication skills -​Manage incoming and outgoing calls, chats, and emails Excellent analytical and -​Identify and assess customers' needs to achieve satisfaction -Provide accurate, valid, and complete information using the right methods/tools problem-solving skills Critical thinker with effective researching skills -Meet personal/customer service team targets and KPIs -Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution -Follow communication procedures, guidelines, and policies LANGUAGES English: Conversational Tagalog: Native -Take an extra mile to engage customers -Performs other similar and related duties as required or directed REFERENCES Sykes Asia Inc., M ​ akati City — ​CSR, Technical Leny Balute MAY 2017 - DECEMBER 2019 Accounts: Google Pay Send, Google Play Store, & ATNT Sales and Mobility Team Leader -​Answering incoming calls from customers Contact information to be -​Troubleshooting technical issues provided upon request -Speaking to users to quickly get to the root of their problem. Celeste Aganon -Talking users through a series of actions to resolve an issue -​Resolving customer inquiries/requests -Developing and maintaining accurate files -Ensuring customer requests are handled in an appropriate and timely manner -Providing cutting-edge service in a friendly, confident, and knowledgeable manner Team Leader Contact information to be provided upon request Alorica Teleservices Inc., ​Cubao, QC​ — ​ ​CSR JUNE 2012 - DECEMBER 2016 Account: SiriusXM -​Answering customer requests or inquiries -Upselling products and/or services to the customer -Identifying and resolving customer issues using problem-solving skills -Building a positive rapport across a variety of personality types​. -Continually maintaining a working knowledge of our clients' products, services, and promotions -Putting the customer first and remaining polite and professional at all times -Documenting all customer information, communications, and sales in a computer system EDUCATION University of Makati, M ​ akati City — ​College MARCH 2008 - JUNE 2012 AB Political Science, Major in Paralegal Studies College of Governance and Public Policy West Rembo, Makati City Benigno ‘Ninoy’ Aquino High School, M ​ akati City MARCH 2004 - JUNE 2008 Comembo, Makati City